Genesys Cloud - Main

Hey guys,

Just a quick thought-if I already have the network/console logs, are there any common or standard error messages we should look out for before escalating to Support?

Would be helpful to know what to spot upfront.

#PlatformAdministration
#SystemAdministration

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Kevin Loh Chong Hoe
Engineer
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Hi Kevin,

Its very dependent on what the issue is as to what error codes could appear.  For example if its a call to an API then the following page might help: Analytics Error Handling.

Maybe others in the community can chip in with anything they look out for with specific scenarios etc

Often from a product support side, if there isn't anything obvious in the logs, they will use the correlationID from the network logs to check what happened on the backend.

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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