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  • 1.  Using Local DID numbers on Dialer Campaigns

    Posted 04-25-2023 13:00
    No replies, thread closed.

    I need some help. I recently purchased some DID numbers to use as local Caller Id numbers for our Dialer campaigns. I want to present the Caller ID of the new DID number to the customer. I don't want to assign the DID to an individual I just want to point to call to our main Queue if the number is called back. Right now when I dial one of the new DID numbers the call just drops. Looking for next step.   


    #Unsure/Other

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    Travis Surber
    U.S. Auto Credit Purchasing Center, LLC
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  • 2.  RE: Using Local DID numbers on Dialer Campaigns

    Posted 04-26-2023 14:27
    No replies, thread closed.

    1. Create a new queue in Genesys Cloud that will handle incoming calls to the new DID numbers. You can do this by navigating to Routing > Queues in the Genesys Cloud web interface and clicking on the Add button.

    2. Configure the routing of incoming calls to the new queue by setting up a new inbound interaction flow. You can do this by navigating to Routing > Interaction Flows in the Genesys Cloud web interface and clicking on the Add button. In the new interaction flow, specify the new DID numbers as the routing point for incoming calls, and set the flow to route calls to the new queue you created in step 1.

    3. Configure the Caller ID presentation settings for the new DID numbers. In order to present the Caller ID of the new DID number to the customer, you will need to configure the Caller ID presentation settings for the phone numbers associated with the new DID numbers. You can do this by navigating to Admin > Phone Numbers in the Genesys Cloud web interface and selecting the phone numbers associated with the new DID numbers. From there, you can configure the Caller ID presentation settings to use the new DID number as the Caller ID.

    Once you have completed these steps, incoming calls to the new DID numbers should be routed to the new queue in Genesys Cloud, and the Caller ID presented to the customer should be the new DID number.



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    Maksim Gill
    Eccentex (Advanced Case and Email Management Platform for Genesys)
    https://www.eccentex.com/genesys
    ------------------------------

    Original Message


  • 3.  RE: Using Local DID numbers on Dialer Campaigns

    Posted 04-26-2023 14:29
    No replies, thread closed.

    1. Create a new queue in Genesys Cloud that will handle incoming calls to the new DID numbers. You can do this by navigating to Routing > Queues in the Genesys Cloud web interface and clicking on the Add button.

    2. Configure the routing of incoming calls to the new queue by setting up a new inbound interaction flow. You can do this by navigating to Routing > Interaction Flows in the Genesys Cloud web interface and clicking on the Add button. In the new interaction flow, specify the new DID numbers as the routing point for incoming calls, and set the flow to route calls to the new queue you created in step 1.

    3. Configure the Caller ID presentation settings for the new DID numbers. In order to present the Caller ID of the new DID number to the customer, you will need to configure the Caller ID presentation settings for the phone numbers associated with the new DID numbers. You can do this by navigating to Admin > Phone Numbers in the Genesys Cloud web interface and selecting the phone numbers associated with the new DID numbers. From there, you can configure the Caller ID presentation settings to use the new DID number as the Caller ID.

    Once you have completed these steps, incoming calls to the new DID numbers should be routed to the new queue in Genesys Cloud, and the Caller ID presented to the customer should be the new DID number.



    ------------------------------
    Maksim Gill
    Eccentex (Advanced Case and Email Management Platform for Genesys)
    https://www.eccentex.com/genesys
    ------------------------------

    Original Message


  • 4.  RE: Using Local DID numbers on Dialer Campaigns

    Posted 04-27-2023 07:03
    No replies, thread closed.

    I use a combination of DIDs and TFNs for campaigns, and have them all follow the same inbound flow if called back. If you already have routing in place and just want the new DIDs to follow along, you'll just need to assign the DIDs to the appropriate flow under Routing->Call Routing. If you don't already have existing routing in place, then creating a new one like Max suggested is the way to go.



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    Emily Kammerer
    Ascendium Education Solutions, Inc.
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    Original Message


  • 5.  RE: Using Local DID numbers on Dialer Campaigns

    Posted 04-27-2023 15:30
    No replies, thread closed.

    Thanks for the direction.  I really appreciate it. A follow-up  question I have is the DIDs lines I purchased. I have this number for example (210-503-1242) when I dial the number it rings once and hang-ups. How do I activate the number? I don't want to assign the number to a individual . The only function I want this number to do is flow to our main IVR if dialed which I think you helped me on with the flow. I cant get past the ring once and hang-up problem I believe I'm missing something setting up the number. 
       



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    Travis Surber
    U.S. Auto Credit Purchasing Center, LLC
    ------------------------------

    Original Message


  • 6.  RE: Using Local DID numbers on Dialer Campaigns

    Posted 04-27-2023 16:03
    No replies, thread closed.

    Create an Inbound Call Flow in Architect:
    https://www.youtube.com/watch?v=jlvdbRckZw8



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    Maksim Gill
    Eccentex (Advanced Case and Email Management Platform for Genesys)
    https://www.eccentex.com/genesys
    ------------------------------

    Original Message


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