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Voice Cloud Report โ€“ Destination field truncated (previously 16 digits, now max 15)

  • 1.  Voice Cloud Report โ€“ Destination field truncated (previously 16 digits, now max 15)

    Posted 22 days ago

    Hi everyone ๐Ÿ‘‹

    We are currently experiencing an issue with the Voice Cloud Report where the "Destination" field is being delivered incomplete.

    Previously, this field consistently showed a length of up to 16 digits, but it is now being delivered with a maximum of 15 digits, causing the final digit to be truncated in some records.

    Has anyone else encountered this behavior recently?
    Do you know if there has been any update or change in Genesys Cloud CX that modified the structure or output of this field in the Voice Cloud reports?
    And if so, what workaround or solution have you implemented to retrieve the full destination value?

    I appreciate any guidance or experience you can share ๐Ÿ™


    #System/PlatformAdministration

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    Lisbeth Guevara
    Consultor Senior
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  • 2.  RE: Voice Cloud Report โ€“ Destination field truncated (previously 16 digits, now max 15)
    Best Answer

    Posted 21 days ago

    Hi Lisbeth,

    I haven't heard of any changes.  Have you checked the source .csv in notepad or something similar to check its not your spreadsheet changing the format?
    If it is showing as 15 digits in the raw .csv file and is incorrect, then I would recommend raising a case with Genesys Product Support to investigate the format change.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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