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  • 1.  Voice Survey offered on external transfer

    Posted 03-25-2025 16:37

    I have a customer using the new Voice Survey flow and they are seeing a situation where if a caller is transferred to an external number they are still presented with the survey at the end of their call with the external number. 

    Is this expected behavior? My expectation is that once the call was sent to the external number then the caller would not get the survey. 

    Thank you.


    #Architect

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    Sean McGrath
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  • 2.  RE: Voice Survey offered on external transfer

    Posted 03-26-2025 10:54

    That is the expected behavior, yes. Even with external numbers the post call survey action remains attached to it.



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    Somik Mukherjee
    Engineer
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