Genesys Cloud - Main

You don't need to transfer to another inbound flow for this purpose. In your InQ flow, after the prompt where you want to offer the voicemail, use Collect Input block asking caller something like "Press 1 to leave a message or continue holding" (allowing exactly 1 digit input). 

Say you are storing the input to a variable Task.Input.

Then under the Success path, use the decision block to check Task.Input =="1" 

Under "Yes" path, use "Transfer to Voicemail" block (with Transfer target set as Queue) and under "No" path, continue with Hold Music and Prompts 

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Cheers
Zubair
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You don't need to transfer to another inbound flow for this purpose. In your InQ flow, after the prompt where you want to offer the voicemail, use Collect Input block asking caller something like "Press 1 to leave a message or continue holding" (allowing exactly 1 digit input). 

Say you are storing the input to a variable Task.Input.

Then under the Success path, use the decision block to check Task.Input =="1" 

Under "Yes" path, use "Transfer to Voicemail" block (with Transfer target set as Queue) and under "No" path, continue with Hold Music and Prompts 

------------------------------
Cheers
Zubair
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Hello,

The above solution worked for voicemail, but I want to request one more thing. When the system prompts about voicemail, if user selects nothing, it should continue to play prompt. And again, it should ask for voicemail. Even though while listening to prompt(audio) if user selects the DTMF of voicemail which was in prompt, it should redirect to voicemail. Loop case is failing here, it's not repeating the prompt and the call not getting disconnected though we are disconnecting in the flow. Kindly suggest. 

You don't need to transfer to another inbound flow for this purpose. In your InQ flow, after the prompt where you want to offer the voicemail, use Collect Input block asking caller something like "Press 1 to leave a message or continue holding" (allowing exactly 1 digit input). 

Say you are storing the input to a variable Task.Input.

Then under the Success path, use the decision block to check Task.Input =="1" 

Under "Yes" path, use "Transfer to Voicemail" block (with Transfer target set as Queue) and under "No" path, continue with Hold Music and Prompts 

------------------------------
Cheers
Zubair