Genesys Cloud - Main

Hi,

I have an issue where we have a male voice who has recorded a voicemail greeting in 2 different languages. I have setup the IVR to route to 2 Groups and have the voicemail turned on. We have uploaded the different wav files to the greetings for those groups. 

How do we turn off the voicemail prompt that plays right after. Its generic and says something like.....Please record your message after the tone. When you are finished you can hang up..... Its a womans voice and it also is only in English.

I have gone through En-US system prompts and have changed them to a blank wav file.

I have tried a blank wav file as the group voicemail greeting as well and then play the male recorded wav in the transfer node. That woman system prompt with the instructions keeps playing.
#Telephony

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Judy Heckbert
NTT America, Inc
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You are going to have to edit the Voicemail Flow (which is a single flow for the entire organization) and have it look at the queue or user, etc that can determine if you want this played or not.  Here is a blueprint to turn off normal instructions:  Replace the built-in voicemail system greeting with blank audio - Genesys Cloud Resource Center (mypurecloud.com).

Be sure to export out your Voicemail Flow so you can return to it if need be.  Also, please read over the information about the Voicemail Flow.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 12-20-2022 11:44
From: Judy Heckbert
Subject: Voicemail Instructions after Greeting Played

Hi,

I have an issue where we have a male voice who has recorded a voicemail greeting in 2 different languages. I have setup the IVR to route to 2 Groups and have the voicemail turned on. We have uploaded the different wav files to the greetings for those groups.

How do we turn off the voicemail prompt that plays right after. Its generic and says something like.....Please record your message after the tone. When you are finished you can hang up..... Its a womans voice and it also is only in English.

I have gone through En-US system prompts and have changed them to a blank wav file.

I have tried a blank wav file as the group voicemail greeting as well and then play the male recorded wav in the transfer node. That woman system prompt with the instructions keeps playing.
#Telephony

------------------------------
Judy Heckbert
NTT America, Inc
------------------------------

Thank you,

Will give this a try

------------------------------
Judy Heckbert
NTT America, Inc
------------------------------

Original Message:
Sent: 12-20-2022 12:09
From: Robert Wakefield-Carl
Subject: Voicemail Instructions after Greeting Played

You are going to have to edit the Voicemail Flow (which is a single flow for the entire organization) and have it look at the queue or user, etc that can determine if you want this played or not.  Here is a blueprint to turn off normal instructions:  Replace the built-in voicemail system greeting with blank audio - Genesys Cloud Resource Center (mypurecloud.com).

Be sure to export out your Voicemail Flow so you can return to it if need be.  Also, please read over the information about the Voicemail Flow.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 12-20-2022 11:44
From: Judy Heckbert
Subject: Voicemail Instructions after Greeting Played

Hi,

I have an issue where we have a male voice who has recorded a voicemail greeting in 2 different languages. I have setup the IVR to route to 2 Groups and have the voicemail turned on. We have uploaded the different wav files to the greetings for those groups.

How do we turn off the voicemail prompt that plays right after. Its generic and says something like.....Please record your message after the tone. When you are finished you can hang up..... Its a womans voice and it also is only in English.

I have gone through En-US system prompts and have changed them to a blank wav file.

I have tried a blank wav file as the group voicemail greeting as well and then play the male recorded wav in the transfer node. That woman system prompt with the instructions keeps playing.
#Telephony

------------------------------
Judy Heckbert
NTT America, Inc
------------------------------