Genesys Cloud - Main

Hi all, 
We have a client who is running wallboards using the wallboard agent logged into a laptop using the desktop app. 
They are using an HDMI cable to the TV and every 3 hours the app stops displaying the Wallboard and it needs to be reopened. 

Has anyone dealt with this, and what is the fix?
#Reporting/Analytics

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Terry Dales
NTT Australia Pty Ltd.
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Hi Terry,

Sorry you are experiencing this. This is not an expected behavior. Would you mind submitting a ticket with Customer Care?

Thanks,
Jacky

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Jacqueline Minkler
Genesys - Employees
Sr. Product Manager, Reporting & Visualizations
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