This week our Genesys Pro Services experts, @George Ganahl and @Maxim Tsvetov, answer some tough questions in the Genesys Community regarding streamlining voice campaigns, verifying user authentications within bot flows, quick reply slots, CIDR expansion, and Genesys Cloud data change events.
Then, Nicole talks about the spooky October events happening in the Genesys Casual and Trivia Tower communities that give participants six ways to win treats from the Genesys Community Prize Wall!
Watch now!
Chapters:
0:00 - 1:30: Intro
1:31 - 5:04: Question 1, Streamlining voice campaigns
5:24 - 7:21 - Question 2, Verifying user authentications in botflows
7:22 - 9:00 - Question 3, Quick reply slots
9:01 - 11:44 - Community Contests in October
11:45 - 14:30 - Question 4, CIDR expansion
14:31 - 16:10 - Announcement about firewall configuration requirements
16:11 - 20:12 - Personal Questions for George and Maxim
20:13 - 23:48 - Question 5, Genesys Cloud data change events
23:49 - 24:40 - Outro
Resource Site Links:
https://help.mypurecloud.com/articles/step-up-authentication-during-a-web-messaging-conversation/
Community pages to watch for October events:
Genesys Casual: https://community.genesys.com/communities/genesys-casual?CommunityKey=a06342c7-ae50-4fb0-b8df-380d9b79aae9
Genesys Trivia Tower: https://community.genesys.com/communities/trivia-tower?CommunityKey=e3054bf9-9569-48a2-a8f5-6754889caa29
#Community Videos (TAM, QA, etc.)
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Nicole Milliken
Genesys - Employees
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