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  • 1.  Web Message

    Posted 05-15-2024 02:41
    No replies, thread closed.

    What are the maximum number of characters for web message for outbound message from Agent to Customer?


    #DigitalChannels

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    Sajed Salah
    Fourth Dimension Systems LLC
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  • 2.  RE: Web Message
    Best Answer

    Posted 05-15-2024 05:19
    No replies, thread closed.

    Hello!

    Current limit is 2000 characters > https://developer.genesys.cloud/organization/organization/limits#messaging

    It is being increased to 4000 characters across all Messaging channels > https://genesyscloud.ideas.aha.io/ideas/CEWMM-I-362



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    Angelo Cicchitto
    Genesys - Employees
    ------------------------------

    Original Message


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