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  • 1.  Web Messaging - Send information to front end without sending a message

    Posted 2 days ago

    I want to send information from the Architect flow (in this case in-queue message flow, but maybe others later) so that I can display the queue position and estimated wait time before the user gets to the chat.  I can use the database get command or subscribe to database updates through the SDK, but I have no way to update the customAttributes in Architect.

    Any suggestions on how I can update customAttributes, or otherwise update data in Architect so that the front end can subscribe to it?


    #ArchitectandDesign

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    Dan Gilmour
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  • 2.  RE: Web Messaging - Send information to front end without sending a message

    Posted 13 hours ago

    Hi Dan,

    I think this question may be better suited to the Genesys Cloud Developer Community so that the experts there can help with this, so I am going to move it over.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Web Messaging - Send information to front end without sending a message

    Posted 11 hours ago

    Thanks



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    Dan Gilmour
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