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  • 1.  WEM and AI

    Posted 05-28-2024 14:31
    Edited by Tracy Vickers 05-29-2024 07:56

    The month of May in our WEM Community is known as WEMay so we're focusing on how AI compliments Genesys WEM capabilities.

    This community post provides a great explanation that "Artificial intelligence amplifies the impact of workforce engagement management by automating processes and equipping managers with actionable analytics. Accurate forecasts and flexible scheduling ensure you've got the right people in place to meet demand. And AI leverages your interaction data to ensure quality and compliance."

    If you are a Beyond subscriber, these WEM courses will help increase your knowledge and understanding of these capabilities. Even if you don't have a subscription, you can still explore our learning paths and courses here.

    The Resource Management learning path covers all WFM capabilities like WFM Configuration, Forecasting, Scheduling, Time-Off Management, and Monitoring and Adherence.

    Quality Assurance and Compliance covers features such as Speech and Text Analytics (sentiment analysis, empathy analysis, topic miner, topic spotting, business analytics, and voice and digital transcriptions), Quality Management (configuration, calibration, and evaluations), and Web Surveys.

    For Employee Performance, we have a new learning path that covers Gamification, Coaching, Development and Feedback and Performance Management. 

    If you're interested in learning more about AI, please reply to this post and an expert will point you in the right direction. If you are interested in getting started with a Beyond subscription, Click here!




















    Melissa Talamonti-Clark
    Genesys - Employees

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