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  • 1.  WFM - Activity Notifications popping up early

    Posted 03-12-2024 15:51
    No replies, thread closed.

    Hello! I have had a few cases of agents receiving activity notifications 2 to 3 minutes prior to the scheduled activity. Has anyone else ever had this issue and if so, what causes it and how do you resolve it? Thank you! 


    #Unsure/Other

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    Andrea Nadeau
    Henry Ford Health
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  • 2.  RE: WFM - Activity Notifications popping up early
    Best Answer

    Posted 03-12-2024 23:47
    No replies, thread closed.

    Check the time on the local machine to see if it is off.  Usually, the WFM features are based on the local Windows time like reports and the schedules.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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