Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  What queues am I active on in My Queues Activity?

    Posted 06-12-2024 10:27
    No replies, thread closed.

    Hello.  In the Performance -> Workspace -> My Queues Activity it shows all of the queues that an agent has been assigned.  Is there a way for the agent to see which queues they are active on in this view?


    #Unsure/Other

    ------------------------------
    Kelly Fitzgerald
    AAA Club Alliance Inc.
    ------------------------------


  • 2.  RE: What queues am I active on in My Queues Activity?
    Best Answer

    Posted 06-17-2024 00:15
    No replies, thread closed.

    No there is no way, but excellent idea.  Vote and comment here:  Add selection on My Queues Activity for | Genesys Cloud Ideas Portal (aha.io)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



Related Content