Genesys Cloud - Main

Hi all, 

I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

Thanks! 

Are you talking about this box on the profile page from the user icon in the upper right?

Hi all, 

I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

Thanks! 

Are you talking about this box on the profile page from the user icon in the upper right?

Hi all, 

I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

Thanks! 

Correct, that is missing now. 

Are you talking about this box on the profile page from the user icon in the upper right?

Hi all, 

I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

Thanks! 

Must be a permission thing.  I tried my ORG in Edge and Chrome and saw it, but I do see that on my ORG I have Directory:User:Edit and I don't have that on the other ORG where it is missing.  Try adding that permission.  

Correct, that is missing now. 

Are you talking about this box on the profile page from the user icon in the upper right?

Hi all, 

I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

Thanks! 

I have that permission already, but thank you for taking a look!

Must be a permission thing.  I tried my ORG in Edge and Chrome and saw it, but I do see that on my ORG I have Directory:User:Edit and I don't have that on the other ORG where it is missing.  Try adding that permission.  

Correct, that is missing now. 

Are you talking about this box on the profile page from the user icon in the upper right?

Hi all, 

I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

Thanks! 

Hi all, 

I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

Thanks! 

Hi all, 

I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

Thanks! 

FYI for thought.

CX2 + WEM Addon I have edit access directly from my browser home page for the message  https://apps.usw2.pure.cloud/directory/#/person-v2

Hi all, 

I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

Thanks! 

Hi Theresa, 

Yes, I did send communication to our team to access their profile directly if they wanted to utilize it, just an additional step! Thanks for sharing for others! 

Thank you, @Jason Kleitz!

FYI for thought.

CX2 + WEM Addon I have edit access directly from my browser home page for the message  https://apps.usw2.pure.cloud/directory/#/person-v2

Hi all, 

I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

Thanks! 

Hi all, 

I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

Thanks! 

We're seeing the same thing. It seems like it's permissions-based in some way. My admin account still has it like normal. All of our user accounts don't, though. I haven't had time yet to do any further troubleshooting on exactly what permissions may be doing it.

Hi all, 

I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

Thanks! 

Hi everyone, 

Just checking if anyone has found the permission this is tied to or heard of any updates?

We're seeing the same thing. It seems like it's permissions-based in some way. My admin account still has it like normal. All of our user accounts don't, though. I haven't had time yet to do any further troubleshooting on exactly what permissions may be doing it.

Hi all, 

I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

Thanks! 

Hi everyone, 

Just checking if anyone has found the permission this is tied to or heard of any updates?

We're seeing the same thing. It seems like it's permissions-based in some way. My admin account still has it like normal. All of our user accounts don't, though. I haven't had time yet to do any further troubleshooting on exactly what permissions may be doing it.

Hi all, 

I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

Thanks! 

Hi all, 

I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

Thanks!