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"What's on your mind" missing from profile

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  • 1.  "What's on your mind" missing from profile

    Posted 11-24-2025 13:01
    No replies, thread closed.

    Hi all, 

    I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

    Thanks! 


    #Roadmap/NewFeatures
    #System/PlatformAdministration
    #Unsure/Other

    ------------------------------
    Dylan R
    Systems Admin
    Visions Federal Credit Union
    ------------------------------


  • 2.  RE: "What's on your mind" missing from profile

    Posted 11-24-2025 13:29
    No replies, thread closed.

    Are you talking about this box on the profile page from the user icon in the upper right?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: "What's on your mind" missing from profile

    Posted 11-24-2025 14:36
    No replies, thread closed.

    Huh, I just noticed mine is missing from that view as well, I'm not in there too much so I wouldn't have noticed the change. Curious to see if this was a change that was made or something on my side?



    ------------------------------
    John Butine
    ------------------------------

    Original Message


  • 4.  RE: "What's on your mind" missing from profile

    Posted 11-24-2025 14:40
    No replies, thread closed.

    Correct, that is missing now. 



    ------------------------------
    Dylan R
    Systems Admin
    Visions Federal Credit Union
    ------------------------------

    Original Message


  • 5.  RE: "What's on your mind" missing from profile

    Posted 11-24-2025 16:44
    No replies, thread closed.

    Must be a permission thing.  I tried my ORG in Edge and Chrome and saw it, but I do see that on my ORG I have Directory:User:Edit and I don't have that on the other ORG where it is missing.  Try adding that permission.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 6.  RE: "What's on your mind" missing from profile

    Posted 11-24-2025 17:00
    No replies, thread closed.

    I have that permission already, but thank you for taking a look!



    ------------------------------
    Dylan R
    Systems Admin
    Visions Federal Credit Union
    ------------------------------

    Original Message


  • 7.  RE: "What's on your mind" missing from profile

    Posted 11-25-2025 06:14
    No replies, thread closed.

    Hi

    same problem here.

    @Genesys Admin, any statement from your end?

    Kind regards

    Martin



    ------------------------------
    Martin Hoffmann
    Manager Helpdesk & Systems
    ------------------------------

    Original Message


  • 8.  RE: "What's on your mind" missing from profile

    Posted 11-25-2025 09:05
    No replies, thread closed.

    Hey Dylan,

    I've checked my test org and the field is currently showing up as normal. I'm not aware of any changes that have been made but I am looking into this.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 9.  RE: "What's on your mind" missing from profile

    Posted 11-25-2025 10:45
    No replies, thread closed.

    FYI for thought.

    CX2 + WEM Addon I have edit access directly from my browser home page for the message  https://apps.usw2.pure.cloud/directory/#/person-v2



    ------------------------------
    Theresa Fandrei
    CX System Manager
    ------------------------------



  • 10.  RE: "What's on your mind" missing from profile

    Posted 11-26-2025 08:28
    No replies, thread closed.

    Hi Theresa, 

    Yes, I did send communication to our team to access their profile directly if they wanted to utilize it, just an additional step! Thanks for sharing for others! 

    Thank you, @Jason Kleitz!



    ------------------------------
    Dylan R
    Systems Admin
    Visions Federal Credit Union
    ------------------------------

    Original Message


  • 11.  RE: "What's on your mind" missing from profile

    Posted 11-26-2025 09:23
    No replies, thread closed.

    We are seeing this in our org as well. Users are requesting to bring it back!



    ------------------------------
    Steph Voelker
    Systems Administrator
    ------------------------------

    Original Message


  • 12.  RE: "What's on your mind" missing from profile

    Posted 11-26-2025 13:10
    No replies, thread closed.

    We're seeing the same thing. It seems like it's permissions-based in some way. My admin account still has it like normal. All of our user accounts don't, though. I haven't had time yet to do any further troubleshooting on exactly what permissions may be doing it.



    ------------------------------
    Dave Halderman
    Business Analyst
    ------------------------------



  • 13.  RE: "What's on your mind" missing from profile

    Posted 12-10-2025 14:13
    No replies, thread closed.

    Hi everyone, 

    Just checking if anyone has found the permission this is tied to or heard of any updates?



    ------------------------------
    Dylan R
    Systems Admin
    Visions Federal Credit Union
    ------------------------------

    Original Message


  • 14.  RE: "What's on your mind" missing from profile

    Posted 12-10-2025 17:49
    No replies, thread closed.
    Theoretically, the permission "Presence > Presence definition > View" should resolve this.
     
    I just did a test removing that permission and I still have access.
     
    Apparently it's not working correctly.


    ------------------------------
    Kaio Oliveira
    Sr Systems Analyst
    GCP - GCQM - GCS - GCA - GCD - GCO
    ------------------------------

    Original Message


  • 15.  RE: "What's on your mind" missing from profile
    Best Answer

    Posted 12-15-2025 13:51
    No replies, thread closed.

    Hey Dylan,

    If the "What's on your mind?" field is still now showing up, I would recommend opening a case with Product Support. If you do, please let me know what your case number is so that I can help monitor the issue internally as well.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 16.  RE: "What's on your mind" missing from profile

    Posted 12-23-2025 08:53
    No replies, thread closed.

    You would't believe it... but the permission is chat > chat > all permissions.



    ------------------------------
    Dieter Wijnen
    Technical Engineer
    ------------------------------



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