No, those actions do not require a license, so you could transfer to a call flow when the agent or customer hangs up. It would only require the license if you send it to a voice survey flow.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 08-06-2025 22:07
From: Tao Song
Subject: what's the difference between architect post call voice survey and voice survey
Hi,Robert,
Thank you for your response.
i think that Genesys voice survey feature need GC3 or the +WEM add-on to GC1 or GC2,but I'm confused that Post callArchitect post-call actions in voice calls still need above license?
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Tao Song
presales
Original Message:
Sent: 08-06-2025 21:00
From: Robert Wakefield-Carl
Subject: what's the difference between architect post call voice survey and voice survey
Yes, survey requires either GC3 or the +WEM add-on to GC1 or GC2
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 08-06-2025 20:19
From: Tao Song
Subject: what's the difference between architect post call voice survey and voice survey
My customer need to deploy voice survey feature，I find the following link for Architect post call actions in voice call：https://community.genesys.com/viewdocument/architect-post-call-actions-in-voic?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments
and Genesys voice survey feauture（need WFM add on）.Does anyone can give us some guidance what's the difference between the two survey solutions？
#ArchitectureandDesign
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Tao Song
presales
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