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  • 1.  When does Cherry Picking get released?

    Posted 12-03-2018 11:13
    No replies, thread closed.
    I thought I had read some time back that cherry picking would be released some time this year ?  We could sure use it... Our setup forces callers in to callback only mode when the queue reaches a certain high point.  Sometimes when the queue hovers around this threshold waiting callers get in and then have to wait behind all the long callbacks.  We'd like to be able to answer those live callers b/c a callback caller won't care if they have to wait 1 minute extra when they have already waited 45.  I know we could accomplish this another way, but cherry picking would be the easiest.  Thoughts ?
    #ArchitectureandDesign
    #SystemAdministration

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    Ramsey
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  • 2.  RE: When does Cherry Picking get released?

    Posted 12-03-2018 18:44
    No replies, thread closed.
    Hey Ramsey, went back on my quarterly updates from October 2018. There was no set date for "Cherry Picking (CPLA-I-351)" just stating it was on the target list  and begins once the planned features are completed which were "Access Control, Last known agent routing and acd conference". 

    Hope that helps

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    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
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  • 3.  RE: When does Cherry Picking get released?

    Posted 01-30-2019 08:19
    No replies, thread closed.
    So still no cherry picking. Wonder how far down the roadmap this is by now?

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    Thomas Karlshoj
    HI3G Denmark ApS
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    Original Message


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