Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Workbench v2

    Posted 08-30-2022 11:27
    No replies, thread closed.
    Hi!
    Was workbench v2 added to EUC1 region? Despite having all required permissions and roles I still do not see Admin->Knowledge section in menu
    #Roadmap/NewFeatures

    ------------------------------
    Armands Bunkovskis
    Adventus
    ------------------------------


  • 2.  RE: Workbench v2

    Posted 08-31-2022 15:54
    No replies, thread closed.
    I have a similar issue.
    On one of our ORGs the Knowledge Menu is displayed on the Admin screen.
    However on another ORG even with Knowledge permission enabled nothing is displayed on the Admin screen.

    what i have noticed is on the working Org Knowledge and all permissions beneath it have the CX3 licence associated with it.
    On the Org that doesn't work Knowledge has the CX3 licence but all features below have a digital trends licence associated with it.

    So the issue must be licence related.

    I hope this helps.

    I am on the EUW2 London instance.

    iain

    ------------------------------
    Iain Martin
    BNP PARIBAS PERSONAL FINANCE SA
    ------------------------------



  • 3.  RE: Workbench v2

    Posted 08-31-2022 16:09
    No replies, thread closed.
    Hey Armands, I asked @Jean-Etienne Goubet this question and he was curious if knowledge V1 was enabled for that org initially? If so, you may need to be migrated vs updated automatically. ​

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 4.  RE: Workbench v2

    Posted 08-31-2022 16:41
    No replies, thread closed.
    Hi. Yes, there were some things done with v1, but that was mainly for test/lab purposes. So if that can simplify the things to get v2 we can remove existing configurations done with v1.

    Armands 
    Sent from my iPhone



    Original Message


  • 5.  RE: Workbench v2

    Posted 08-31-2022 17:08
    No replies, thread closed.
    BTW, this workbench v2 appeared in our menu this evening. 

    Armands 
    Sent from my iPhone



    Original Message


  • 6.  RE: Workbench v2

    Posted 08-31-2022 18:46
    No replies, thread closed.

    @Armands Bunkovskis Did you have to delete or unassociated v1 or did v2 just appear after your post? 

    I have had an open ticket with support for over a week and even mentioned twice what Matt had said and also what Robert said on my post but they have yet to confirm what needs to be done. 

    ​

    ------------------------------
    Tony Nguyen
    Smartgroup
    ------------------------------

    Original Message


  • 7.  RE: Workbench v2

    Posted 09-01-2022 02:37
    No replies, thread closed.
    It just appeared...

    Armands 




    Original Message


  • 8.  RE: Workbench v2

    Posted 09-02-2022 03:34
    No replies, thread closed.
    Hi Matt,
    I have this same situation. When you say migrated, who would do that? Is it something that I can do as a customer, or do I need Genesys to migrate the knowledge?

    ------------------------------
    David Hawken
    Somerset County Council
    ------------------------------

    Original Message


Related Content