Wrap-up codes are specific to queues. You can't limit in either way. Having 2 queues would allow for this so unless you have a really good business case for blended conversations in the same queue, just put them in separate ones.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 03-14-2024 14:23
From: Rakesh Kumar Jha
Subject: wrap-up codes for inbound and others for outbound
Hello Team,
We have blended .agents taking both inbound and campaign outbound calls (Predictive).
Customer is looking for the unique set of wrap up codes for inbound and outbound calls coming through same Queue. Please suggest possible solution
Thanks
#Outbound
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Rakesh Kumar Jha
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