Profile

David Quiram

Contact Details

My Content

1 to 7 of 7 total

Direct to Voicemail for Outbound Calls

Posted By David Quiram 02-26-2026 12:05
Found In Egroup: AppFoundry: The Genesys Marketplace Experience \ view thread
There is an iOS app called "WhatCall" that allows you to call a number and go direct to their voicemail. Is there anything like that for Genesys? Our team that handles donations and contributions would like to use a feature like that so they can leave thank you messages with people. Anyone working ...

RE: Agent going Not Responding frequently while not on queue

Posted By David Quiram 02-20-2026 12:00
Found In Egroup: Genesys Cloud - Main \ view thread
We have seen an uptick in this happening for us as of this month and we were wondering the same thing. Is this still happening for you or did you connect with Support on the matter? ------------------------------ David Quiram System Administrator II ------------------------------

SMS Character Limit & What Happens When Exceeded

Posted By David Quiram 11-18-2025 11:04
Found In Egroup: Genesys Cloud - Main \ view thread
Is there a character limit for SMS messages? - Genesys Cloud Resource Center Per that KB, I understand what happens when the SMS character count exceed the message limit, but what happens when you exceed the total message limit? The KB doesn't exclusively say what could/will happen. Does the ...

RE: Agent Log Out Issues

Posted By David Quiram 09-03-2025 13:22
Found In Egroup: Genesys Cloud - Main \ view thread
This is something that's being reported to us by our managers as well. I'm very sad to see that this has been a multi-year ongoing issue. I don't think we had this issue on launch, but as of June this year a manager reached out to notify us of this behavior. We have confirmed the behaviors just ...

Custom Notifications to Agents

Posted By David Quiram 12-03-2024 10:31
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, We had an ask come to us today and I have been trying to see if it's possible or what the closest we can get to it is. There is a desire to send a reminder notification to agents three times during their shift whenever we are pushing a specific or special campaign. We could setup notifications ...

RE: Dashboards UI Beta

Posted By David Quiram 07-10-2024 11:19
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Nikhil and Team, I would like to start by saying thank you for the update efforts for the dashboards. We are excited to see more interest being placed into them and their functionality! I duplicated one of my dashboards and upgraded it to the beta version for some side by side comparison ...

Dashboards and Wallboards

Posted By David Quiram 03-04-2020 12:13
Found In Egroup: Genesys Cloud - Main \ view thread
We are new to Genesys and are looking for options with our current wallboard solution. Our wallboards consist of a slideshow on an internal wordpress server. This slideshow is being displayed on TV's via Airtame devices which have their homepage set to the address of the wordpress page. Our old ...