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Jack Nichols

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RE: How to activate custom features for SP and VVX Polycom Phones

Posted By Jack Nichols 03-28-2019 10:25
Found In Egroup: Genesys Cloud - Main \ view thread
Tagging our Product Manager Alan on this item for any additional insight. @Alan Lanteigne ------------------------------ Jack Nichols Director, Product Management Genesys - Employees ------------------------------

RE: Problem integrating G Suit with PureCloud

Posted By Jack Nichols 11-28-2018 11:40
Found In Egroup: Genesys Cloud - Main \ view thread
@Ricardo Delgado I was able to play with this more this morning and found that if I change the ​Relying Party Identifier on both sides to "mypurecloud.com/google" it started working. I would say to try this and see if you see a difference in the experience. ------------------------------ Jack Nichols ...

RE: Problem integrating G Suit with PureCloud

Posted By Jack Nichols 11-27-2018 18:42
Found In Egroup: Genesys Cloud - Main \ view thread
I am seeing the same errors testing this on my side.... do you have a support ticket open on this as it appears to be hitting a bug? If you give me your ticket number I can see how we can quickly get it to our development teams. ------------------------------ Jack Nichols VP, Product Management ...

RE: Suggested Vendors providing Translation of Text and Voice Services?

Posted By Jack Nichols 08-03-2018 10:00
Found In Egroup: Genesys Cloud - Main \ view thread
Katie - You might check with our partner GM Voices, I believe they can help with these items. https://appfoundry.mypurecloud.com/#/filter/purecloud/listing/abca96f2-467c-4717-a8a1-55e2c82125c0 ------------------------------ Jack Nichols Director, Product Management - PureCloud Platform and ...

RE: August 1 Release Notes - Questions - LEX

Posted By Jack Nichols 08-03-2018 09:54
Found In Egroup: Genesys Cloud - Main \ view thread
One correction, Amazon Lex is available to any PureCloud customer running out of the US or Ireland regions today for GA. We are working close with Amazon in our partnership so that as soon at other regions become available we will GA immediately in the region. As soon as we can share more regional and ...

RE: PureCloud Softphone - Auto Provisioning and Distribution with SCCM

Posted By Jack Nichols 03-27-2017 18:04
Found In Egroup: Genesys Cloud - Main \ view thread
@Stefano Pucci Is there a reason you would prefer to utilize the softphone rather than the WebRTC phone in PureCloud? https://help.mypurecloud.com/articles/get-purecloud-webrtc-phones-running/

Enable Communicate Users to forward calls to Queues.

Posted By Jack Nichols 03-27-2017 18:00
Found In Egroup: Genesys Cloud - Main \ view thread
Some customers have requested the ability for Communicate Users to forward calls to a Queue Name rather than a phone number, to make it easier on end users. We have added this as an enhancement to the Communicate Role, but in the immediate term we created a workaround to solve this use case. If you follow ...

RE: Microsoft Excel or Microsoft Power BI integration

Posted By Jack Nichols 03-27-2017 17:49
Found In Egroup: Genesys Cloud - Main \ view thread
I would also note that we have some partners who have created in-house integrations for Excel export and MS Power BI Integrations Excel Export tools: https://www.mypureinsights.com/ @Rick McGlinchey Power BI Integrations: Avtex (http://avtex.com/about-us/) @Michael ...