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Karl Reed

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Email Limit(s)

Posted By Karl Reed 08-22-2022 04:18
Found In Egroup: Genesys Cloud - Main \ view thread
Currently the Outbound Email Limit is 10MB (including attachment). Resource Link - What are ACD email message and attachment size limits? - Genesys Cloud Resource Center Is there a way to have this Limit increased ?? If not, is there a Roadmap to address this ?? #DigitalChannels #Omni-Cha ...

Monitoring: Edges

Posted By Karl Reed 08-10-2022 05:53
Found In Egroup: Genesys Cloud - Main \ view thread
Good Day, Currently, if we want to Monitor the Edges we have to Open up Genesys Cloud (via a User), go to Admin / Metrics. Issues with this: You can't change away from this view, as in if you go to another area of Genesys Cloud and come back the Stats re-start Is there a way around ...

WhatsApp Broadcasts

Posted By Karl Reed 07-18-2022 07:11
Found In Egroup: Genesys Cloud - Main \ view thread
Many customers are asking for the ability to be able to Send out Dialer Broadcast WhatsApp Template messages from Dialer, like you can today for SMS's. Any that can help in this regard? #DigitalChannels #Omni-ChannelDesktop/UserInterface #Outbound #Roadmap/NewFeatures ------------------------------ ...

Web Server Directory Enumeration: The directory https://login.mypurecloud.ie/assets/ is open

Posted By Karl Reed 04-25-2022 11:28
Found In Egroup: Genesys Cloud - Main \ view thread
Good Day, if you paste the following link into your browser "https://login.mypurecloud.ie/assets/" - Here you will see a directory structure. Here it's possible to enumerate directories on the webserver. Is there a reason for this? Is this seen as an issue? Is this seen as a security risk? ...

Virtual Edge: Host Server Windows Server 2016 or later ??

Posted By Karl Reed 04-23-2021 06:35
Found In Egroup: Genesys Cloud - Main \ view thread
Good Day, Currently the host server must be running Windows Server 2012 R2. Do we support a later Windows Server version? If not, when will it be supported? #Unsure/Other ------------------------------ Karl Reed Pivotal Data (Pty) Ltd ------------------------------

RE: WhatsApp: Own Aggregator

Posted By Karl Reed 09-15-2019 15:53
Found In Egroup: Genesys Cloud - Main \ view thread
Is there a PuteCloud WhatsApp API?? This email has been scanned for viruses and malware, and automatically archived by Mimecast SA (Pty) Ltd, an innovator in Software as a Service (SaaS) for business. Mimecast Unified Email Management ™ (UEM) offers email continuity, security, archiving and compliance ...

RE: WhatsApp: Own Aggregator

Posted By Karl Reed 09-13-2019 17:03
Found In Egroup: Genesys Cloud - Main \ view thread
Want the reverse... to be able to manage WhatsApps within the PureCloud instance. ?? ?? This email has been scanned for viruses and malware, and automatically archived by Mimecast SA (Pty) Ltd, an innovator in Software as a Service (SaaS) for business. Mimecast Unified Email Management ™ (UEM) offers ...

WhatsApp: Own Aggregator

Posted By Karl Reed 09-13-2019 15:04
Found In Egroup: Genesys Cloud - Main \ view thread
We have many customers that have their own WhatsApp Aggregators and do not want to change / have Genesys become their aggregator. Is it possible for a customer to... 1. Not use Genesys as their Aggregator; 2. So they will keep their WhatsApp via their Own Aggregator; 3. AND there is a "Link" that ...

RE: Collaborate Mobile App - Calls

Posted By Karl Reed 04-16-2019 03:31
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks for the reply Darryn. What I am looking for is HOW to set up PureCloud (Station / Trunk) in order to be able to make calls DIRECTLY from the APP. No Remote Calling for the APP to establish a Call to make. No Remote Station for APP to establish a Call to make. No Calls via Cellular ...

Collaborate Mobile App - Calls

Posted By Karl Reed 04-15-2019 11:36
Found In Egroup: Genesys Cloud - Main \ view thread
Good Day, Does the Collaborate Mobile App allow making calls from WITHIN the app? So in other words, if I open up the app, go to Calls, enter a Phone number to call, then hit dial - that the app makes the call, just like it would if I was using say WebRTC via a Browser - i.e. NOT via the Cellular ...

FAQ: How much storage do I have for my documents?

Posted By Karl Reed 03-28-2019 09:53
Found In Egroup: Genesys Cloud - Main \ view thread
On the the below LINK is states the following? So I understand it to mean that if I have a customer ORG that only has Communicate License = then you get 2TB of storage. What if a customer has BOTH Communicate AND PC licenses (1, 2 or 3) does this give: - 2TB of Storage for ALL thew Communicate Users ...

RE: Directory: External Contacts: Bulk Delete ?

Posted By Karl Reed 03-05-2019 10:33
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Lucie, please can you supply the procedure for Bulk Delete and / or the link for this. Thank you. ------------------------------ Karl Reed Elingo (Pty) Ltd ------------------------------

Directory: External Contacts: Bulk Delete ?

Posted By Karl Reed 03-05-2019 03:28
Found In Egroup: Genesys Cloud - Main \ view thread
Currently we can do a Bulk import of External Contacts into Directory / External Contacts. HOW can we do a Bulk Delete of External Contacts? #Omni-ChannelDesktop/UserInterface #Telephony #Unsure/Other ------------------------------ Karl Reed Elingo (Pty) Ltd ------------------------------

Single Queue or Queue per Interaction Type

Posted By Karl Reed 02-20-2019 17:14
Found In Egroup: Genesys Cloud - Main \ view thread
What is the best practice.... A Single Queue for all Calls, Chats, Messages, Callbacks, etc. - If so what's the Supervisory Views and Reporting impact? OR A Queue per / for each type of Interaction? #DigitalChannels #Omni-ChannelDesktop/UserInterface #Routing(ACD/IVR) ------------------------------ ...