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Mr. Pierrick Lozach

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RE: AppFoundry Customer Insights

Posted By Pierrick Lozach 04-17-2024 04:04
Found In Egroup: Genesys Cloud - Main \ view thread
Hey Velmani, right here: https://help.ccportal.genesys.com/ci.html ------------------------------ Pierrick Lozach Genesys - Employees ------------------------------

RE: AppFoundry Customer Insights

Posted By Pierrick Lozach 10-11-2023 04:11
Found In Egroup: Genesys Cloud - Main \ view thread
Ellen, no-one else can generate this report for you unfortunately as it needs to connect to your org (and no-one else can access it). The only workaround I can think of at the moment would be to temporarily disable the IP whitelisting on your org and let the Customer Insights report run. It usually ...

RE: AppFoundry Customer Insights

Posted By Pierrick Lozach 10-11-2023 03:17
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Ellen, Customer Insights runs in its own separate AWS environment and does not support static IP addresses at the moment. Therefore, it can no longer connect to your Genesys Cloud organization. Our current architecture does not support the use of static IP addresses. I will investigate with ...

RE: AppFoundry Customer Insights

Posted By Pierrick Lozach 10-02-2023 05:15
Found In Egroup: Genesys Cloud - Main \ view thread
Benny, the issue should be fixed now. We had a few hung processes in AWS that caused new jobs to hang. We have tried to restart all jobs that failed. If your is still not completing, please restart it. We apologize for any inconvenience this may have caused. Pierrick ------- ...

RE: AppFoundry Customer Insights

Posted By Pierrick Lozach 09-29-2023 11:19
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Benny, me and my team have built and are maintaining Customer Insights. Could you please send me your job id by email to presalesportaldev@genesys.com? You can find the job id by opening it and looking at the id on the bottom of the modal dialog: ------------------------------ Pierrick ...

RE: Monitor the edges

Posted By Pierrick Lozach 01-12-2021 14:43
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Gerardo, sorry about that. Try this link instead: https://www.dropbox.com/s/4zhjrm2sr7n38yu/Edge Monitoring.pptx?dl=1 ------------------------------ Pierrick Lozach Genesys - Employees ------------------------------

RE: Click to dial using PureCloud for Chrome extension

Posted By Pierrick Lozach 05-14-2020 04:41
Found In Egroup: Genesys Cloud - Main \ view thread
FYI, it looks like this is working now but only from a web page loaded from a web server, not if running the .html page locally in your browser. Thanks to @Jaroslaw Solak for letting me know! Here is a sample code that worked for me​: Test Tel call ...

RE: Monitor the edges

Posted By Pierrick Lozach 04-07-2020 07:25
Found In Egroup: Genesys Cloud - Main \ view thread
Marc, there are multiple ways to deploy a Lambda function, either doing it from the AWS console or via a framework (serverless.com). The repository contains the source code for each Lambda function but it's up to you to decide how to deploy it. Thanks, Pierrick ------------------------------ ...

RE: Monitor the edges

Posted By Pierrick Lozach 12-24-2019 04:13
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Dmitri, The UI is available here: https://bitbucket.org/eccemea/edge-monitoring-interface/src/master/ The backend code is here: https://bitbucket.org/eccemea/purecloud-edge-monitor/src/master/ As you have noticed, this relies on AWS Lambda functions. The READMEs are not sastifying yet. We will ...

Click to dial using PureCloud for Chrome extension

Posted By Pierrick Lozach 03-05-2019 10:29
Found In Egroup: Genesys Cloud - Main \ view thread
When using the PureCloud for Chrome extension, I can't select the extension as a target for the tel: links (and perform click to dial in one click). The "Enable click to dial" option is selected in the settings. It pops up the following dialog. It works if I select the default PureCloud Desktop ...

RE: Monitor the edges

Posted By Pierrick Lozach 04-11-2018 04:20
Found In Egroup: Genesys Cloud - Main \ view thread
Internally, we have created a service to send emails when Edges go down by using AWS Lambda functions. The code is unfortunately not public at this time but we only used the Public API. Here is a presentation (which includes a video) that shows how it works: https://www.dropbox.com/s/7nfckepqvyxn9m ...

RE: Storing of historical data

Posted By Pierrick Lozach 04-05-2018 02:58
Found In Egroup: Genesys Cloud - Main \ view thread
FYI, you can find the official GDPR note here: Security and Compliance Genesys remove preview Security and Compliance PureCloud delivers a quality solution while maintaining the confidentiality, integrity, availability and privacy of sensitive data that's critical ...

RE: Je cherche a savoir si nous pouvons en temps réel ou via un rapport, savoir a quel moment nos clients abandonne ? Une fois dans la file d'attente, abandonne t -il après 5 sec ? 10 sec ?

Posted By Pierrick Lozach 12-04-2017 08:14
Found In Egroup: Genesys Cloud - Main \ view thread
Bonjour @Eric Trudeau? , voici la traduction en Anglais (au cas où): L'interface ne permet pas de connaître le temps avant abandon mais il est possible de l'obtenir par le biais de l'API (https://developer.mypurecloud.com/api/rest/v2/analytics/conversation_aggregate.html). Il n'y a pas de ...