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Darren Leahy

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RE: Replying to a closed email in Genesys Cloud

Posted By Darren Leahy 01-11-2022 02:52
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Taras. While you were working on the GUI, was there any other workaround the client used aside from the copy and paste? ------------------------------ Darren Leahy Wren Data Ltd ------------------------------

Replying to a closed email in Genesys Cloud

Posted By Darren Leahy 01-10-2022 07:32
Found In Egroup: Genesys Cloud - Main \ view thread
There are a number of ideas on the board for replying to a closed/historical email which have been accepted. Has anyone come up with a workaround to help with this aside from copy and paste from a closed email to a new email? Interested to know if anyone in the community has come up with another ...

RE: Time off Limits and Plans

Posted By Darren Leahy 01-10-2022 03:05
Found In Egroup: Workforce Engagement Management \ view thread
Thanks Jay, I appreciate the update and have voted for the idea. ------------------------------ Darren Leahy Wren Data Ltd ------------------------------

Time off Limits and Plans

Posted By Darren Leahy 01-07-2022 06:23
Found In Egroup: Workforce Engagement Management \ view thread
Hi All, Wanted to check and see the following: If Holidays were approved before the Time off limits and plan were put in place, is there any way to get these to update against the time off limits? My understanding would be the limits and plan would need to be in place before you allow people ...

RE: Genesys Cloud WFM Schedule Notification

Posted By Darren Leahy 04-10-2021 05:49
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Rahul, When you publish the schedules provided the agent notifications are turned on, the agent will receive a notification pop up to say they have new schedules and dates and a button to review the schedule as per below example. When you make changes to an existing schedule, the agent who ...

RE: How are you handling overtime in WFM?

Posted By Darren Leahy 10-30-2020 04:38
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Vaun, In a previous company I worked with we used Activity codes to see who was working overtime, there was different rates of overtime so there were different Activity codes for each rate. We had the following for each rate of Overtime, we also had corresponding break codes for each rate. ...

Genesys Tempo

Posted By Darren Leahy 10-01-2020 05:04
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All, I have a question on Genesys Tempo and logging on to the App. If you have SSO as the only login type does that cause an issue with logging on to the App? Many Thanks, Darren #Ask Me Anything (AMA) #Roadmap/NewFeatures #Unsure/Other ------------------------------ Darren Leahy ...

Coaching Appointments

Posted By Darren Leahy 08-28-2020 11:33
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, When a Quality Administrator sets up a coaching appointment, does this update the Agents schedule so the WFM team can see all the appointments that have been set up? Thanks, Darren #Ask Me Anything (AMA) #QualityManagement ------------------------------ Darren Leahy Wren Data Ltd ...

RE: Time off planning

Posted By Darren Leahy 07-16-2020 03:57
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks for the update Michelle. ------------------------------ Darren Leahy Wren Data Ltd ------------------------------

Time off planning

Posted By Darren Leahy 07-15-2020 04:29
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, Would it be possible to get an update on this time off planning idea? Many Thanks, Darren https://purecloud.ideas.aha.io/ideas/CLWFO-I-7 #Ask Me Anything (AMA) #Roadmap/NewFeatures ------------------------------ Darren Leahy Wren Data Ltd ------------------------------

RE: Workforce Management APP

Posted By Darren Leahy 07-09-2020 03:47
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks for the update Jay. ------------------------------ Darren Leahy Wren Data Ltd ------------------------------

Workforce Management APP

Posted By Darren Leahy 07-04-2020 04:29
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, This may all ready have been answered, is it on the roadmap for a WFM app where Agents can manage their time off remotely/review schedules? Thanks, Darren #Ask Me Anything (AMA) #Roadmap/NewFeatures #Unsure/Other ------------------------------ Darren Leahy Wren Data Ltd ------- ...

WFM Scheduling

Posted By Darren Leahy 05-01-2020 04:55
Found In Egroup: Genesys Cloud - Main \ view thread
When updating WFM schedules can only one person update the schedules at a time or can multiple people update the schedules? Is there criteria for multiple people updating the schedules? Any help appreciated, Thanks Darren #Ask Me Anything (AMA) ------------------------------ Darren Leahy ...

RE: Holiday Management

Posted By Darren Leahy 02-27-2020 14:23
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Michele, That's great info. ------------------------------ Darren Leahy Wren Data Ltd ------------------------------

RE: Rotating workplans

Posted By Darren Leahy 02-19-2020 11:08
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Michele, that's great insight and will help some of our partners. ------------------------------ Darren Leahy Wren Data Ltd ------------------------------

RE: Holiday Management

Posted By Darren Leahy 02-18-2020 13:59
Found In Egroup: Genesys Cloud - Main \ view thread
Hi George, Yes apologies it is the Time off Feature I am referring too. Thanks, Darren ------------------------------ Darren Leahy Wren Data Ltd ------------------------------

Rotating workplans

Posted By Darren Leahy 02-17-2020 11:03
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All, I read on some release notes some time ago that Genesys cloud had rotating workplans on the roadmap is that still the case? is there any timeline on when it may be in place? Thanks, Darren #Roadmap/NewFeatures #Unsure/Other ------------------------------ Darren Leahy Wren Data ...

Holiday Management

Posted By Darren Leahy 02-17-2020 10:52
Found In Egroup: Genesys Cloud - Main \ view thread
Looking for insight on Holiday Management. Given Genesys cloud doesn't currently support holiday balance management, has anyone come across an easy way of managing the holiday booking through Genesys and the holiday balance in a third party app/system? Is it on the roadmap for Genesys cloud to ...