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Kei Murakami

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Unable to receive a voucher

Posted By Kei Murakami 04-03-2026 18:07
Found In Egroup: Certification and Training \ view thread
Hello everyone, I am planning to take GCP certificate exam by June or July and thinking I have completed mandatory courses to claim the voucher for the exam, but cannot reach out the "enroll" link which my lecturer indicated. The page I visit only provide me the link "View Study Guide". Is this mean ...

RE: The trigger that GenesysCloud updates the firmware version on release notes

Posted By Kei Murakami 03-30-2026 01:37
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Stephan-san, Thank you for your reply and information. Now I understand that the media tier release notes also includes information regarding managed hardware. However, what I was actually looking for was a document or sentence that clearly outlined the condition and timing which firmware update ...

The trigger that GenesysCloud updates the firmware version on release notes

Posted By Kei Murakami 03-24-2026 03:24
Found In Egroup: Genesys Cloud - Main \ view thread
Hi all, I am looking for an information regarding the timing and condition that GenesysCloud updates IP phone firmware on the release notes. Based on several information, I assume the information will be posted once GC has verified the firmware and decided to release it, but does anyone know where ...

RE: Please enable the subscription for managed hardware phone release notes

Posted By Kei Murakami 03-18-2026 08:39
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Stephan-san, Yes, from what I can see, they probably only update their own products. I suspect that third-party products updates will only be posted when Genesys start supporting those releases. Anyway, thanks heaps for your reply and suggestion. Regards, ------------------------------ Kei ...

Please enable the subscription for managed hardware phone release notes

Posted By Kei Murakami 03-13-2026 00:51
Found In Egroup: Genesys Cloud - Main \ view thread
Hi all, I am looking for the convenient way to receive or check the latest updates for Managed Hardware Phone Release Notes, as per customer request. We are receiving the latest solution updates by Solution Related Announcement from Genesys Japan Community though, it seems there is none for managed ...

How a recording file from uncompleted voice interaction been stored in Orphaned Recording?

Posted By Kei Murakami 01-30-2026 04:44
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, My apology in advance if someone had answered below query before: I could not fined the appropriate answer from the forum.... We received an inquiry from a customer who is unable to access their recoding after the call ended. As investigating the applicable interaction ID, we discovered ...