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Mr. Nitin Patil

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RE: How can Orchestrator points redeem for Beyond subscription

Posted By Nitin Patil 04-01-2026 08:34
Found In Egroup: Certification and Training \ view thread
Hello Shankar, Thanks for the details, I'll let know further. ------------------------------ Nitin Patil ------------------------------

How can Orchestrator points redeem for Beyond subscription

Posted By Nitin Patil 04-01-2026 03:50
Found In Egroup: Certification and Training \ view thread
Hello All, I have almost 2k points in my Journey Orchestrations wallet, how I can use these points for education purpose. #Certification ------------------------------ Nitin Patil ------------------------------

RE: Genesys - copilot summarisation failed due to low limit set

Posted By Nitin Patil 03-30-2026 04:37
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Tomlin, We have involved TAM and Dev team. ------------------------------ Nitin Patil ------------------------------

RE: Genesys - copilot summarisation failed due to low limit set

Posted By Nitin Patil 03-30-2026 04:36
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Stephan for sharing this ------------------------------ Nitin Patil ------------------------------

RE: Live monitoring event reports from API?

Posted By Nitin Patil 03-25-2026 08:42
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello Phaneendra, thanks for sharing. Good knowledge. ------------------------------ Nitin Patil ------------------------------

RE: Archived Voice Recordings and Associated Transcripts

Posted By Nitin Patil 03-25-2026 08:40
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Yes, we can export bulk recordings through script, please log support ticket and ask them to create script for it. ------------------------------ Nitin Patil ------------------------------

Genesys - copilot summarisation failed due to low limit set

Posted By Nitin Patil 03-25-2026 08:23
Found In Library: Genesys Cloud - Main
#AICopilot(Agent,SupervisorAdmin)

Genesys - copilot summarisation failed due to low limit set

Posted By Nitin Patil 03-25-2026 08:23
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Team, Recently business has reported issue in Genesys - copilot summarisation failed to load. multiple departments are affected. As we check we have set AI summary limit per minute 20, earlier it was working fine but recently we add copilot licenses from Genesys. more agents are now user ...

RE: Missed call alert and call count as an offered call

Posted By Nitin Patil 03-16-2026 11:05
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Santos for sharing details, will implement above suggested solution. ------------------------------ Nitin Patil ------------------------------

Missed call alert and call count as an offered call

Posted By Nitin Patil 03-16-2026 05:40
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Team, We are receiving reports from agents regarding an issue where calls are being missed after a very short alert, and in some instances, agents are not receiving any alert at all before the call is missed. We have raised this concern with Genesys under case #0003980284, and we have already ...

RE: Max number of restorations

Posted By Nitin Patil 05-19-2025 11:48
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Robert thanks for the information Can please also confirm, is there any additional cost we have to pay to Genesys to add restoration limit from 100 to 200 ------------------------------ Nitin Patil ------------------------------