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Mr. Anush Shetty

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RE: Is there a way to schedule call daily for health check

Posted By Anush Shetty 12-17-2025 19:40
Found In Egroup: Genesys Cloud - Main \ view thread
Yes. Thank you for the response. We are planning to use campaigns but there were some inconsistencies with call analysis. ------------------------------ Anush Shetty Unknown ------------------------------

Is there a way to schedule call daily for health check

Posted By Anush Shetty 12-16-2025 01:06
Found In Egroup: Genesys Cloud - Main \ view thread
We have recently migrated from pure connect to Genesys cloud. In pureconnect it was possible to schedule the call using attendant to make calls daily and check if number is working for health check. Is it possible to schedule a call every day and based on the results good or bad trigger an alert using ...

Call bot is failing for voice bots

Posted By Anush Shetty 07-29-2025 03:16
Found In Egroup: Genesys Cloud - Main \ view thread
I we are using an premise based edge solution. The bot flow is working for messenger flow, but when same is used in inbound flow it fails and sent to error handling. please let me know if we are doing something wrong. #ConversationalAI(Bots,AgentAssist,etc.) ------------------------------ Anush ...

RE: Call Bot flow action fails

Posted By Anush Shetty 07-29-2025 03:14
Found In Egroup: Genesys Cloud - Main \ view thread
HI Nikolaos, Even i am facing same issue. The bot works for messenger flow , but it does not work for voice bots through inbound flow even after enabling enhanced TTS. ------------------------------ Anush Shetty Unknown ------------------------------

RE: How can we get the participant data for transferred call in salesforce

Posted By Anush Shetty 03-30-2025 23:39
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Vaun, It is possible to use the participant data for inbound call, but for transfer case it is possible to update the participant data? ------------------------------ Anush Shetty Unknown ------------------------------

RE: How can we get the participant data for transferred call in salesforce

Posted By Anush Shetty 03-30-2025 21:05
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you for your response. I see that it will require customisation from Salesforce end. But its not possible to make modification in SF. The logic is already built in SF to read the updated participant data which we pass through Genesys cloud. The requirement is if its possible to update ...

RE: How can we get the participant data for transferred call in salesforce

Posted By Anush Shetty 03-26-2025 20:38
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Sam, We have a custom visualforce salesforce page where we display customer information. We are using SF_URLpop participant data. Inbound there are no concerns, But we have a requirement where we need to display agents name and transfered state as true for calls which are transferred. We ...

How can we get the participant data for transferred call in salesforce

Posted By Anush Shetty 03-26-2025 01:49
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All, We have requirement where we need to display the agent name from which the call was transfered. In current CIC we can update SF_URL object to add the transferred agent details. Is it possible to update the same in GC .? #API/Integrations ------------------------------ Anush Shetty ...

RE: Deactivation of AMD for User Groups calls using remote numbers

Posted By Anush Shetty 01-22-2025 01:17
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Robert, Thanks for your suggesitons. I have updated my comments in Idea. Do you know if its reversible ? Like enable and then disable the beta functions? ------------------------------ Anush Shetty Unknown ------------------------------

RE: Deactivation of AMD for User Groups calls using remote numbers

Posted By Anush Shetty 01-21-2025 01:10
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Robert Herms, Can you please let us know , how were able to resolve as in our Japanese speaking client 50% of the calls are facing as system seems unable to understand the live call. ------------------------------ Anush Shetty Unknown ------------------------------

Facing issue when decrypting the encrypted Data

Posted By Anush Shetty 01-10-2025 04:24
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All, We are currenlty using a AWS KMS encrypted data using Architetcure encrypted funciton and sending the encrypted data to be decrypted . We are getting "invalid ciphertext" error. Can some on please support and provide any information why it could be the reason. Thanks for the support. ...

RE: Mismatch while making internal calls to users

Posted By Anush Shetty 11-11-2024 19:51
Found In Egroup: Genesys Cloud - Main \ view thread
We do have extentions for users which is unique at work phone 2 field. Since we want to display phone numbers to customer based on which user is calling ( Outbound ANI). We cannot do it at voice gateways and has to be sent via GC. ------------------------------ Anush Shetty Unknown --- ...

Mismatch while making internal calls to users

Posted By Anush Shetty 11-11-2024 03:29
Found In Egroup: Genesys Cloud - Main \ view thread
HI everyone, We have users with same work phone number and is also primary. When we make a call to specific user by searching username the call is sent to another user. Have anyone faced such issue ,we do not want to make internal, transfer to extention. Please suppport. #Telephony ...

RE: Will genesys pushes changes to a standard(default) role if its modified?

Posted By Anush Shetty 08-18-2024 21:30
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you for sharing these details. I am afraid in any case if permissions added/modified will be pushed to a modfied standard role. ------------------------------ Anush Shetty SBI Shinsei Bank, Limited ------------------------------

Will genesys pushes changes to a standard(default) role if its modified?

Posted By Anush Shetty 08-18-2024 21:03
Found In Egroup: Genesys Cloud - Main \ view thread
Can an existing role like employee can be modified and genesys still pushes changes to it? I understand that genesys needs to push changes to default roles based on requirement. Also suggest what would be best practice to modify the change to a standar role. Create a copy and make changes or ...

What features will be unavailable during a genesys cloud outage from On prem solution?

Posted By Anush Shetty 08-18-2024 20:59
Found In Egroup: Genesys Cloud - Main \ view thread
Hi everyone, I want to know what would be impacted during Genesys cloud outage for an on prem solution. We have edges locally , and our org loses connection with GC due to some issue form Genesys cloud. Will inbound IVR, outbound work? Anyone experienced such scenarious? Thanks #Telephony ...

RE: Polycom Phone firmware update

Posted By Anush Shetty 08-09-2024 07:15
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you for your response. We are using premise edges, for some reason the provisioning does not happen, it throws an error of CA certificate error at phone. Do we have to install any certificate manually? Get Outlook for iOS ________________________________ "This e-mail is confidential ...

RE: Polycom Phone firmware update

Posted By Anush Shetty 08-08-2024 22:01
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Luke, Hope you are doing well. I know it has been long since you posted this. But we are facing some issue with provsioning Polycom VVX201 models . It says that there is issue with the certificate. I heard that the firmware has to be supported by egde for provisioning. Is there any process to ...

RE: How to provision polycom phones for genesys cloud on premise

Posted By Anush Shetty 07-16-2024 03:01
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you Robert for sharing the information. We are currently using the pureconnect and will be migrating to genesys cloud soon. Can you please let me know if the firmware can be pushed from pure connect App server? If yes does it cause issue to existig pureconnect provisiong? Thanks ...

RE: How to provision polycom phones for genesys cloud on premise

Posted By Anush Shetty 07-15-2024 20:38
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Jason, I tried to follow the exact instructions but unfortunately it did not work. There is some issue with the certification , i was wondering if certifcates has to be manually installed on phones. ------------------------------ Anush Shetty SBI Shinsei Bank, Limited -------------- ...