HIi All,

we  have to integrate the polycom model phones vvx201 with the gensys cloud. But we are unable to provision the phones. ACL has been opened. Registration is succesful when we create a line key manually on the phone. But provisioning is failing. please help.

Hey Anush,

Can I ask if you have followed the settings from the RC article Polycom VVX 201 settings. This should allow you to provision the phones.

Do you get any error when it fails?

HIi All,

we  have to integrate the polycom model phones vvx201 with the gensys cloud. But we are unable to provision the phones. ACL has been opened. Registration is succesful when we create a line key manually on the phone. But provisioning is failing. please help.

Hi Samuel san,

Yes i am  following the steps mentioned in the link you shared . I am using below settings to obtain the provisioning configuration:

"From Edges within the Site - Configure the phone to obtain provision configuration data from an Edge on your site".

I am getting unknown certificate error in edge logs. once i forcefully upload the certficate(create for manged phones in genesys cloud)in phone, it is working. But it would not solve the issue.

Hey Anush,

Can I ask if you have followed the settings from the RC article Polycom VVX 201 settings. This should allow you to provision the phones.

Do you get any error when it fails?

HIi All,

we  have to integrate the polycom model phones vvx201 with the gensys cloud. But we are unable to provision the phones. ACL has been opened. Registration is succesful when we create a line key manually on the phone. But provisioning is failing. please help.

Hello Anush,

Hi Samuel san,

Yes i am  following the steps mentioned in the link you shared . I am using below settings to obtain the provisioning configuration:

"From Edges within the Site - Configure the phone to obtain provision configuration data from an Edge on your site".

I am getting unknown certificate error in edge logs. once i forcefully upload the certficate(create for manged phones in genesys cloud)in phone, it is working. But it would not solve the issue.

Hey Anush,

Can I ask if you have followed the settings from the RC article Polycom VVX 201 settings. This should allow you to provision the phones.

Do you get any error when it fails?

HIi All,

we  have to integrate the polycom model phones vvx201 with the gensys cloud. But we are unable to provision the phones. ACL has been opened. Registration is succesful when we create a line key manually on the phone. But provisioning is failing. please help.

Thank you, @Jason Kleitz!

@Anush Shetty did you get your phones working? 

Hello Anush,

Hi Samuel san,

Yes i am  following the steps mentioned in the link you shared . I am using below settings to obtain the provisioning configuration:

"From Edges within the Site - Configure the phone to obtain provision configuration data from an Edge on your site".

I am getting unknown certificate error in edge logs. once i forcefully upload the certficate(create for manged phones in genesys cloud)in phone, it is working. But it would not solve the issue.

Hey Anush,

Can I ask if you have followed the settings from the RC article Polycom VVX 201 settings. This should allow you to provision the phones.

Do you get any error when it fails?

HIi All,

we  have to integrate the polycom model phones vvx201 with the gensys cloud. But we are unable to provision the phones. ACL has been opened. Registration is succesful when we create a line key manually on the phone. But provisioning is failing. please help.

Hi Jason, 

I tried to follow the exact instructions but unfortunately it did not work. There is some issue with the certification , i was wondering if certifcates has to be manually installed on phones.

Thank you, @Jason Kleitz!

@Anush Shetty did you get your phones working? 

Hello Anush,

Hi Samuel san,

Yes i am  following the steps mentioned in the link you shared . I am using below settings to obtain the provisioning configuration:

"From Edges within the Site - Configure the phone to obtain provision configuration data from an Edge on your site".

I am getting unknown certificate error in edge logs. once i forcefully upload the certficate(create for manged phones in genesys cloud)in phone, it is working. But it would not solve the issue.

Hey Anush,

Can I ask if you have followed the settings from the RC article Polycom VVX 201 settings. This should allow you to provision the phones.

Do you get any error when it fails?

HIi All,

we  have to integrate the polycom model phones vvx201 with the gensys cloud. But we are unable to provision the phones. ACL has been opened. Registration is succesful when we create a line key manually on the phone. But provisioning is failing. please help.

Hi Anush,

we had the same problems with Polycom IP331 used at Genesys Pure Connect before.

Before provisioning you need to update the firmware to the latest release. This way the phones get the latest public certificates from the most common root CA and also from the root CA that Genesys is using.

The firmware is not beeing updated during the provisioning process within Genesys.This needs to be done by yourself.
I can recommend to provide the firmware update using a local FTP server and publish the firmware directory by DHCP options to the phones.

BR, Robert

#Provisioning #Polycom #DHCP #FTP #Certificates

Hi Jason, 

I tried to follow the exact instructions but unfortunately it did not work. There is some issue with the certification , i was wondering if certifcates has to be manually installed on phones.

Thank you, @Jason Kleitz!

@Anush Shetty did you get your phones working? 

Hello Anush,

Hi Samuel san,

Yes i am  following the steps mentioned in the link you shared . I am using below settings to obtain the provisioning configuration:

"From Edges within the Site - Configure the phone to obtain provision configuration data from an Edge on your site".

I am getting unknown certificate error in edge logs. once i forcefully upload the certficate(create for manged phones in genesys cloud)in phone, it is working. But it would not solve the issue.

Hey Anush,

Can I ask if you have followed the settings from the RC article Polycom VVX 201 settings. This should allow you to provision the phones.

Do you get any error when it fails?

HIi All,

we  have to integrate the polycom model phones vvx201 with the gensys cloud. But we are unable to provision the phones. ACL has been opened. Registration is succesful when we create a line key manually on the phone. But provisioning is failing. please help.

Thank you Robert for sharing the information.

We are currently using the pureconnect and will be migrating to genesys cloud soon.

Can you please let me know if the firmware can be pushed from pure connect App server? If yes does it cause issue to existig pureconnect provisiong? Thanks

Hi Anush,

we had the same problems with Polycom IP331 used at Genesys Pure Connect before.

Before provisioning you need to update the firmware to the latest release. This way the phones get the latest public certificates from the most common root CA and also from the root CA that Genesys is using.

The firmware is not beeing updated during the provisioning process within Genesys.This needs to be done by yourself.
I can recommend to provide the firmware update using a local FTP server and publish the firmware directory by DHCP options to the phones.

BR, Robert

#Provisioning #Polycom #DHCP #FTP #Certificates

Hi Jason, 

I tried to follow the exact instructions but unfortunately it did not work. There is some issue with the certification , i was wondering if certifcates has to be manually installed on phones.

Thank you, @Jason Kleitz!

@Anush Shetty did you get your phones working? 

Hello Anush,

Hi Samuel san,

Yes i am  following the steps mentioned in the link you shared . I am using below settings to obtain the provisioning configuration:

"From Edges within the Site - Configure the phone to obtain provision configuration data from an Edge on your site".

I am getting unknown certificate error in edge logs. once i forcefully upload the certficate(create for manged phones in genesys cloud)in phone, it is working. But it would not solve the issue.

Hey Anush,

Can I ask if you have followed the settings from the RC article Polycom VVX 201 settings. This should allow you to provision the phones.

Do you get any error when it fails?

HIi All,

we  have to integrate the polycom model phones vvx201 with the gensys cloud. But we are unable to provision the phones. ACL has been opened. Registration is succesful when we create a line key manually on the phone. But provisioning is failing. please help.