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Richard Schott

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RE: Upcoming Beta! Genesys Cloud Functions

Posted By Richard Schott 03-27-2026 09:27
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
weird the link didn't post. Here it is again: https://help.genesys.cloud/articles/about-the-genesys-cloud-function-data-actions-integration/ ------------------------------ Richard Schott Product Manager ------------------------------

RE: Upcoming Beta! Genesys Cloud Functions

Posted By Richard Schott 03-27-2026 08:44
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Yes, Functions went Generally Available quite some time ago. Here's the documentation worth reviewing. Please also be sure to review the "Limitations" page, as this often goes overlooked and can sometimes hang up implementations. ------------------------------ Richard Schott Product Manager ----- ...

RE: Help with Data Action configuration - Arrays and Objects

Posted By Richard Schott 03-11-2026 10:34
Found In Egroup: Genesys Cloud - Main \ view thread
Use the translationMapDefault to set some value that is known within the flow to mean "it wasn't returned". The default value will only be used if the jsonPath doesn't resolve to something. In your case, you could use something like 000000; then within the flow you can do a quick validation of the value ...

RE: No access to Google Cloud Run Functions (v2)

Posted By Richard Schott 02-24-2026 10:17
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
This is something we'll be considering for later this year. In the meantime, I would recommend voting on the idea in the portal so we can help with the prioritization of this effort and hopefully get started sooner: https://genesyscloud.ideas.aha.io/ideas/OPCFDA-I-70 ------------------------------ ...

RE: Bot Connector Integration with Dynamic Credentials Question

Posted By Richard Schott 10-20-2025 14:19
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
The expected behavior is all going to be subject to timing. When the credentials are updated on an integration, there is an internal notification that is published that tells the integration provider (in this case the bot connector) that the integration has been updated. At that point, the integration ...

RE: Parallelize API / Data Actions

Posted By Richard Schott 09-16-2025 11:10
Found In Egroup: Genesys Cloud - Main \ view thread
keep in mind it's not that it's going to be unreliable, it's just that it's not a 100% guarantee. Coupled with your statement about the fact these flows are running fully independently and without any knowledge of each other, it gives me pause to recommend such an approach on a mission critical operation; ...

RE: Parallelize API / Data Actions

Posted By Richard Schott 09-16-2025 11:00
Found In Egroup: Genesys Cloud - Main \ view thread
@Marcello Jabur see: https://help.mypurecloud.com/faqs/how-quickly-a-trigger-invokes-the-workflow/. Most of the time triggers run near instantaneously, but occasionally there are internal systemic conditions that may slow their processing. This is partly due to the distributed nature of Trigger processing, ...

RE: Parallelize API / Data Actions

Posted By Richard Schott 09-16-2025 10:42
Found In Egroup: Genesys Cloud - Main \ view thread
@Marcello Jabur, while I applaud the ingenuity on the approach, I'm not sure I'd hang my hat on that; Triggers are not guaranteed to run in real time, and if there is a delay in system processing it's entirely possible that the trigger runs later than your attempt to fetch participant data. I also believe ...

RE: Data action timing out after 20 seconds

Posted By Richard Schott 08-25-2025 09:16
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
the 20 second timeout is being enforced at the public API layer, and is not configurable. The test execution will actually timeout at 19 seconds so that the timeout response can be returned within the Public API 20 second timeout window. All of the relevant timeframes are documented here: https://he ...

RE: Replacement for Group Chat Notifications Integration

Posted By Richard Schott 07-17-2025 13:08
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Adam, The reason the Generic Webhook integration wasn't announced as being deprecated in that notice is that we haven't finished the work on the replacement for it. What is currently in development is the ability to send chat notifications from Workflows, which can be called from triggers, which ...

RE: Documentation on LMS Events

Posted By Richard Schott 05-29-2025 09:00
Found In Egroup: Genesys Cloud - Main \ view thread
Julio, The specifics of the callback function are going be determined by your implementation and the CRM you're attempting to connect to. The callback is the operation you want the embedded client to perform when it receives the subscription event. In the case of the LMS events, it's the operation ...

RE: AWS IP Pool and Our Angry Customers

Posted By Richard Schott 05-21-2025 09:21
Found In Egroup: Genesys Cloud - Main \ view thread
Generally the information you're looking for is on this page: https://help.mypurecloud.com/articles/ip-addresses-for-the-firewall-allowlist/ Depending on the specifics of your request, it may indeed be possible to limit access to your resources based on IP address (see the section just above the table ...

RE: AWS IP Pool and Our Angry Customers

Posted By Richard Schott 05-20-2025 10:17
Found In Egroup: Genesys Cloud - Main \ view thread
Assuming the request is regarding Data Actions, then that is generally solved by calling our API route that describes the specific IP addresses utilized via the NAT Gateways that handle the egress of those data action invocations (note that this doesn't apply to Functions, but does apply to all other ...

RE: Create a trigger to happen every 15-30 days

Posted By Richard Schott 05-19-2025 08:50
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Yes, it was merged into https://genesyscloud.ideas.aha.io/ideas/SSAAOB-I-123. We're still targeting the second half of this year to release the feature, with the idea being it will kick off a workflow based on a chron job (every 30 minutes, every other Tuesday, once a month, etc.). Keep in mind this ...

RE: Can we change the OAuth/Integrations associated to the Actions after creation

Posted By Richard Schott 05-08-2025 13:53
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Sesha, What's the use case where you're needing more than 10 Functions integrations? It's certainly something that we could consider, but I'd like to understand the rationale a little better before we start investigating. Also, to expand on the previous discussion, Data Actions are anchored ...

RE: SHA512 token generation.

Posted By Richard Schott 05-05-2025 15:04
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
That's actually exactly the sort of use case that was envisioned as we were developing Genesys Cloud Functions: https://help.mypurecloud.com/articles/about-the-genesys-cloud-function-data-actions-integration/. These data actions allow you to insert your own code (running as an AWS lambda, internal to ...

RE: Alert Rules - Limit - Alternatives

Posted By Richard Schott 11-21-2024 09:08
Found In Egroup: Genesys Cloud - Main \ view thread
Two points on this, one a question and the other an implementation suggestion: 1. is there some reason you're not using time-boxed ACW, which sets a hard cap complete with an in app countdown timer in order to limit ACW? This can be varied on a queue by queue basis, which seems to meet your initial requirements ...

RE: How can we call the work flows from WFM UI in Genesys cloud?

Posted By Richard Schott 11-08-2024 09:08
Found In Egroup: Genesys Cloud - Main \ view thread
That is covered in the HRIS integration section of the Blueprint: https://developer.genesys.cloud/blueprints/wfm-hris-blueprint/#create-the-wfm-time-off-hris-integration. This is where you reference the workflows that you previously imported, which are executing the data actions that call out to workday. ...

RE: Upcoming Beta! Genesys Cloud Functions

Posted By Richard Schott 09-06-2024 10:42
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Yes, the beta is still open. GA dates are always a tentative thing due to a number of factors, but the current target is early in calendar Q1 of 2025. ------------------------------ Richard Schott Genesys - Employees ------------------------------

RE: Upcoming Beta! Genesys Cloud Functions

Posted By Richard Schott 07-11-2024 14:18
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Functions is still in an active beta and accepting new participants. We are still tracking towards a release later this year, dependent on some additional UI work to enable us to finalize the UI required for complete administration of functions. ------------------------------ Richard Schott Genesys ...