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Peter Stoltenberg

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RE: NOT RESPONDING

Posted By Peter Stoltenberg 04-21-2026 11:59
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Ana, We see this same behavior, even for agents that have auto-answer enabled and persistent connection turned on. It's very hard to troubleshoot because there isn't anything from a log perspective that gives us insights as to "why". Here's an idea out there for the Platform to provide a clearer ...

RE: Blinder Transfer and Consult Transfer Permissions

Posted By Peter Stoltenberg 04-16-2026 21:57
Found In Egroup: Genesys Cloud - Main \ view thread
Travers, Not sure if this will solve your problem or not, but there is a way to achieve this using a Data Action and plugging it behind a script button. This is the endpoint: /api/v2/conversations/calls/$(input.conversationID)/participants/$(input.participantID)/voice/consult, where the participant ...

RE: Beep Tone & Forwarding Issues

Posted By Peter Stoltenberg 04-16-2026 21:32
Found In Egroup: Genesys Cloud - Main \ view thread
We changed it at the trunk level. ------------------------------ Peter Stoltenberg Engineer ------------------------------

Beep Tone & Forwarding Issues

Posted By Peter Stoltenberg 04-16-2026 19:43
Found In Egroup: Genesys Cloud - Main \ view thread
Hi all, Just wanted to post this for awareness. We experienced issues today in our environment with call forwarding. The scenario was as follows: User has call forwarding to a cell phone enabled. User has the check box "Use the voicemail service of this number' for the forwarded number unchecked. ...

RE: Blinder Transfer and Consult Transfer Permissions

Posted By Peter Stoltenberg 04-16-2026 11:06
Found In Egroup: Genesys Cloud - Main \ view thread
Following up on this question: The transfer restriction is excellent, but to the point earlier, the Script should observe the users' permissions. The script observes (or inherits) the users' permissions for actions like Data Actions (i.e the user needs to have Data Action execution permission). Should ...

RE: Questions on User Settings Menu UI Changes

Posted By Peter Stoltenberg 04-14-2026 09:03
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Zoltan, Thanks for the video! One thing that really stands out to me in this video is that x symbol in the top right corner of the new UI. That symbol typically means "back out changes" or "don't save changes" (or something like that). However, what is shown is the video that when clicking ...

RE: Questions on User Settings Menu UI Changes

Posted By Peter Stoltenberg 04-08-2026 12:02
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Zoltan, Could you provide a PowerPoint with larger screen shots? I would like to create my own PPT from yours, but the screen shots are very small and hard to see. Also agree with the rest of the folks that this should be available for Pre-Release so organizations can get screenshots of the ...

RE: Conditional Group Activation Views

Posted By Peter Stoltenberg 04-08-2026 09:00
Found In Egroup: Workforce Engagement Management \ view thread
Here's an Idea that I created last night: https://genesyscloud.ideas.aha.io/ideas/CERTNG-I-2139 Mike - what scheduled data upgrade are you referring to? I don't have anything on my immediate radar. Will that include which group answered the call? or just if it was answered by a group or an individual ...

RE: Conditional Group Activation Views

Posted By Peter Stoltenberg 04-07-2026 20:10
Found In Egroup: Workforce Engagement Management \ view thread
Hi Melissa, We are planning on using CGA for a new group of users that are coming from Cisco. The analytics is the biggest gap; as far as I know, there is no clear way to know if it's working or not. Nothing is changing from a conversation perspective; it's all queue membership. So, it's not like ...