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Ed Crabtree

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RE: Genesys Communicate iOS and Android Apps

Posted By Ed Crabtree 03-17-2023 14:58
Found In Egroup: Genesys Cloud - Main \ view thread
We have added the information that Chris shared to the FAQs for Communicate and Collaborate on both Anrdoid and iOS. ------------------------------ Ed Crabtree Senior Technical Writer Genesys - Employees DurhamNC ------------------------------

RE: Mascot design challenge: Gengyr the CX dragon

Posted By Ed Crabtree 09-22-2021 11:47
Found In Egroup: Genesys Casual \ view thread
She's so CX-y that Fred ain't said right in a long time. ------------------------------ Ed Crabtree Technical Writer Genesys - Employees CA ------------------------------

RE: Mascot design challenge: Gengyr the CX dragon

Posted By Ed Crabtree 09-21-2021 07:30
Found In Egroup: Genesys Casual \ view thread
Thanks, Tracy! ------------------------------ Ed Crabtree Technical Writer Genesys - Employees CA ------------------------------

Mascot design challenge: Gengyr the CX dragon

Posted By Ed Crabtree 09-20-2021 11:53
Found In Egroup: Genesys Casual \ view thread
Gengyr the CX dragon #**ContestSubmission** ------------------------------ Ed Crabtree Technical Writer Genesys - Employees CA ------------------------------

New video to help you get started with the Genesys Cloud Google Dialogflow integration

Posted By Ed Crabtree 01-22-2020 14:03
Found In Egroup: Genesys Cloud - Main \ view thread
Greetings! I wanted to let you know about a new video we just released: Google Dialogflow Integration Quick Start The article and video provide you with a quick start resource for the Google Dialogflow integration, now available from the Genesys AppFoundry. This integration allows customers ...

New video to help troubleshoot problems with PureCloud: Gather network logs with the desktop app

Posted By Ed Crabtree 07-03-2019 09:40
Found In Egroup: Genesys Cloud - Main \ view thread
Greetings! As I mentioned the past couple of months, sometimes Customer Care may need more than a console log to troubleshoot issues you may experience with PureCloud. Sometimes, a console network log, also known as simply a network log is needed. Last month's video showed how to get a network ...

New video to help troubleshoot problems with PureCloud: Gather network logs on Firefox

Posted By Ed Crabtree 06-05-2019 09:02
Found In Egroup: Genesys Cloud - Main \ view thread
Greetings! As I mentioned last month, sometimes Customer Care may need more than a console log to troubleshoot issues you may experience with PureCloud. Sometimes, a console network log, also known as simply a network log is needed. Last month's video showed how to get a network log with PureCloud ...

RE: Strange Fax issue

Posted By Ed Crabtree 05-07-2019 10:11
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Erik, This article explains how to get your Interaction ID, which is sometimes referred to as a Conversation ID: https://help.mypurecloud.com/articles/get-conversation-id-support/ All the best, ------------------------------ Ed Crabtree Technical Writer/Video Lead Genesys - Employees ...

RE: Strange Fax issue

Posted By Ed Crabtree 05-02-2019 16:05
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Zack and Erik, A colleague of mine asked our developers about this issue and found that there is an undocumented tool in PureCloud called Disconnect Interactions. To find it, click Admin > Routing. If you do not see it, contact PureCloud Customer Care and ask them to enable it for your organization. ...

New video to help troubleshoot problems with PureCloud: Gather network logs on Chrome

Posted By Ed Crabtree 05-02-2019 15:20
Found In Egroup: Genesys Cloud - Main \ view thread
Greetings! Over the past few months, we've released videos for getting console logs. Sometimes Customer Care may need more than a console log to diagnose you issue. For some issues, a console network log, or network log, may be helpful. With this in mind, this month, we present a video to help ...

New video as part of the Self start: PureCloud onboarding steps

Posted By Ed Crabtree 04-08-2019 11:48
Found In Egroup: Genesys Cloud - Main \ view thread
Check out this new video, PureCloud self start: Activating your org, along with other helpful information about getting onboarded with PureCloud, in this article: https://help.mypurecloud.com/articles/self-start/ Happy viewing! #Self-Service ------------------------------ Ed Crabtree ...

New video for troubleshooting PureCloud: Getting a console log in Firefox

Posted By Ed Crabtree 04-03-2019 08:37
Found In Egroup: Genesys Cloud - Main \ view thread
Greetings! Last month, we released a video for getting a console log with PureCloud running in the desktop app. Sometimes you may only be able to reproduce an issue with PureCloud running in Firefox. With that in mind, this month, we present a video to help you get a console log with the PureCloud ...

RE: person_agent section missing in profile

Posted By Ed Crabtree 03-22-2019 09:35
Found In Egroup: Genesys Cloud - Main \ view thread
I spoke with our Customer Care team. It sounds like the behavior is unexpected. When you experience issues with PureCloud, Genesys recommends that you contact our Customer Care team. To contact Customer Care from within the product: In the lower left corner of PureCloud, click the Help ...

RE: person_agent section missing in profile

Posted By Ed Crabtree 03-22-2019 08:11
Found In Egroup: Genesys Cloud - Main \ view thread
Greetings, I have reproduced the issue in house, and I am investigating it. I'll let you know what I find. ------------------------------ Ed Crabtree Technical Writer/Video Lead Genesys - Employees ------------------------------

RE: New video for troubleshooting PureCloud

Posted By Ed Crabtree 03-18-2019 13:12
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks for your kind words! ------------------------------ Ed Ed Crabtree Technical Writer/Video Lead to Technical Writer Genesys - Employees ------------------------------

New video for troubleshooting PureCloud

Posted By Ed Crabtree 03-15-2019 09:44
Found In Egroup: Genesys Cloud - Main \ view thread
Last month, we released a video for getting a console log with PureCloud running in the Chrome browser. While that is the preferred scenario, some issues can only be reproduced with the PureCloud desktop app. With that in mind, this month, we present a video to help you get a console log with the PureCloud ...

RE: PureCloud desktop app and Jabra headsets

Posted By Ed Crabtree 10-30-2018 09:08
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Travis, I'm glad I could help. I'll pass on your enthusiasm. All the best, ------------------------------ Ed Crabtree Genesys - Employees ------------------------------

RE: PureCloud desktop app and Jabra headsets

Posted By Ed Crabtree 10-29-2018 15:41
Found In Egroup: Genesys Cloud - Main \ view thread
Support for Jabra headsets (and headsets from other vendors) is planned. The integration of the SDK into the Windows desktop app, as you noted, is already there, but it is not enabled. Plans are also to include the integration into the Mac desktop app as well. Timing and details are dependent on many ...

RE: Internal Chat "Recently Closed" section

Posted By Ed Crabtree 09-14-2018 09:40
Found In Egroup: Genesys Cloud - Main \ view thread
Greetings! To improve the Resource Center search results, could you tell me what you used for your search? I just searched on the string "Recently Closed", and this was the first result: https://help.mypurecloud.com/faq/can-i-remove-people-and-groups-from-my-chat-list/ I look forward to ...

RE: Agent Scheduling Callbacks

Posted By Ed Crabtree 07-18-2018 13:34
Found In Egroup: Genesys Cloud - Main \ view thread
I've made some revisions and clarifications to that article: These revisions will take effect upon the next update of the Resource Center, typically Wednesday mornings if not sooner. Thanks for help us make the Resource Center better. ------------------------------ Ed Crabtree Technical Writer ...