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Ginger Alford

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RE: Pick a topic and a prize? It's a win-win!

Posted By Ginger Alford 10-11-2022 10:00
Found In Egroup: PureEngage On-Premises \ view thread
Hi @Giuliano Ferri! This is an excellent suggestion. I feel like many customers have the same questions and could benefit in more migration path information. I have reach out to Product Management for documentation that I can share with the Community right now. I will also add this to the list for ...

RE: Milestones

Posted By Ginger Alford 10-10-2022 13:21
Found In Egroup: PureEngage Cloud \ view thread
Hi John! Hope you had a fun weekend. I have reached out to Product Management who is working with team behind the scenes on an improvement. Once I get confirmation of the improvement, I will post here for you and the Community. Stay tuned! Thank you, ------------------------------ Ginger Alford ...

RE: WFM Integration API

Posted By Ginger Alford 10-10-2022 10:34
Found In Egroup: PureEngage On-Premises \ view thread
Happy Monday Guillermo! I have been discussing your issue behind the scenes with Product Management and they have recommended a couple things for you to try: Here is link from Multicloud CX WFM API documentation page to help you: https://all.docs.genesys.com/PEC-WFM/Current/Developers/A ...

Pick a topic and a prize? It's a win-win!

Posted By Ginger Alford 10-06-2022 12:41
Found In Egroup: PureEngage On-Premises \ view thread
Bummed out you didn't win the latest contest? Don't despair, mosey on over to the Multicloud CX Community where you can you can participate in the Pick a topic and a prize contest that's running right now! Here are the deets.... We want to have an AMA (Ask me Anything) in the Genesys Multicloud ...

RE: Changing the size of the Chat Widgets

Posted By Ginger Alford 10-06-2022 12:18
Found In Egroup: PureEngage On-Premises \ view thread
Hi @Uzay Doksoez, my apologies for the delay. I am following up with Product Management and will post an update as soon as possible. I truly appreciate your patience. ------------------------------ Ginger Alford Program Manager, Product Strategy & Operations Genesys - Employee ----------- ...

RE: Bot typing / Bot "thinking" indicator in Chat Widget through GIA

Posted By Ginger Alford 10-06-2022 12:17
Found In Egroup: PureEngage On-Premises \ view thread
Hi @Uzay Doksoez, I am following up with Product Management and will post an update as soon as possible. I truly appreciate your patience. ​ ------------------------------ Ginger Alford Program Manager, Product Strategy & Operations Genesys - Employee ------------------------------

RE: Pick a topic and a prize? It's a win-win!

Posted By Ginger Alford 10-06-2022 12:11
Found In Egroup: PureEngage Cloud \ view thread
Private Edition is a hot topic for sure @Moataz Lasheen! I know there is a lot happening with Private Edition with much more coming soon. Stay tuned and good luck on the contest!​​​ ------------------------------ Ginger Alford Program Manager, Product Strategy & Operations Genesys - Employee ...

RE: Pick a topic and a prize? It's a win-win!

Posted By Ginger Alford 10-06-2022 12:09
Found In Egroup: PureEngage Cloud \ view thread
Thank you for your suggestion Senih! I agree, feel like migration best practices on IRD code and just overall would be beneficial for the Community. Good luck on the contest! ------------------------------ Ginger Alford Program Manager, Product Strategy & Operations Genesys - Employee ...

RE: Winner Revealed!

Posted By Ginger Alford 10-03-2022 16:25
Found In Egroup: PureEngage On-Premises \ view thread
I will send you a direct email with instructions. I can't wait to see what you pick! :D ------------------------------ Ginger Alford Program Manager, Product Strategy & Operations Genesys - Employee ------------------------------

RE: Winner Revealed!

Posted By Ginger Alford 10-03-2022 16:21
Found In Egroup: PureEngage Cloud \ view thread
I will send you a direct email. I can't wait to see what you pic! :D ------------------------------ Ginger Alford Program Manager, Product Strategy & Operations Genesys - Employee ------------------------------

Winner Revealed!

Posted By Ginger Alford 10-03-2022 11:00
Found In Egroup: PureEngage On-Premises \ view thread
A big "Thank You" to all who gave me an enthusiastic welcome and participated in the Meet Ginger Alford contest! We have randomly selected 1 one winner from all the contest participants and the big winner is @Moataz Lasheen. Congratulations @Moataz Lasheen, you get to pick a prize from the Prize ...

Winner Revealed!

Posted By Ginger Alford 10-03-2022 10:58
Found In Egroup: PureEngage Cloud \ view thread
A big "Thank You" to all who gave me an enthusiastic welcome and participated in the Meet Ginger Alford contest! We have randomly selected 1 one winner from all the contest participants and the big winner is @Zoe Beatty! Congratulations @Zoe Beatty, you get to pick a prize from the Prize Wall! ...

RE: Put your BONUS question here!

Posted By Ginger Alford 09-29-2022 10:13
Found In Egroup: Genesys Casual \ view thread
And I forgot to mention that this was a vinyl record! I wish I still had it. Big fail getting rid of my vinyl collection for cassettes and CDs. Haha ------------------------------ Ginger Alford Program Manager, Product Strategy & Operations Genesys - Employee ------------------------------

RE: Put your BONUS question here!

Posted By Ginger Alford 09-28-2022 14:22
Found In Egroup: Genesys Casual \ view thread
My first album was Foreigner - Double Vision. It was a 13th birthday gift to me from my Dad. I have no idea what he was thinking getting me a rock album when I had never expressed any interest in rock, BUT I wore that album out and have been a die-hard rocker girl ever since! Thanks Dad! <3 ...

RE: Meet Ginger Alford – Your New Community Manager!

Posted By Ginger Alford 09-28-2022 12:14
Found In Egroup: PureEngage Cloud \ view thread
Hi Zoe! This is an excellent detailed suggestion! I feel like a deeper dive into WFM would be beneficial to all in this Community. Let me get to work on how I can help facilitate that. I may need to reach back out to you for more details. Good luck on this contest! We extended the deadline to ...

RE: Meet Ginger Alford – Your New Community Manager!

Posted By Ginger Alford 09-28-2022 12:08
Found In Egroup: PureEngage On-Premises \ view thread
HI Moataz! I'm happy you shared your suggestion! This is an interesting suggestion, I like the idea of an ongoing contest. I need to think on this but would love for you share your suggestions on specific technical features you are interested in. Good luck on this contest! We extended the deadline ...

Pick a topic and a prize? It’s a win-win!

Posted By Ginger Alford 09-25-2022 15:11
Found In Egroup: PureEngage Cloud \ view thread
Hey Everyone, We want to have an AMA (Ask me Anything) in the Genesys Multicloud Community so that you have the chance to ask your burning questions to a panel of Genesys experts, but we need your help! We want to know what topics you want our panel to focus on. Examples…Bots, Migration, ...

Say Hi and Win a Prize!

Posted By Ginger Alford 09-22-2022 14:38
Found In Egroup: PureEngage On-Premises \ view thread
Hello Community Members! Don't forget! To celebrate a new era of the Genesys Multicloud CX community, we are having a simple contest: Let me know what you want to see in the community this year! (Submit your answer here) Give us an idea and win a prize. Pro Tip: If you like someone else's idea, ...

Say Hi and Win a Prize!

Posted By Ginger Alford 09-22-2022 14:37
Found In Egroup: PureEngage Cloud \ view thread
Hello Community Members! Don't forget! To celebrate a new era of the Genesys Multicloud CX community we are having a simple contest: Let me know what you want to see in the community this year! (Submit your answer here) Give us an idea and win a prize. Pro Tip: If you like someone else's idea, ...

RE: Designer Chat Routing

Posted By Ginger Alford 09-22-2022 14:05
Found In Egroup: PureEngage Cloud \ view thread
Hi there Shenbagamoorthy! My apologies for the delayed response to your post. I am working behind the scenes with Product and Engineering to get a solution for your issue. We will post an update as soon as possible. In the meantime, feel free to open a support request with Genesys Customer Care ...