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Mr. Senih Demren

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RE: Advocacy Store

Posted By Senih Demren 03-03-2026 19:14
Found In Egroup: Genesys Casual \ view thread
I have the same experience... most of the items are 0 quantity... I wish they add some new items from the "Genesys Store" .. ------------------------------ Senih Demren Senior Technical Specialist ------------------------------

SIP info shown in ANI

Posted By Senih Demren 02-11-2026 14:58
Found In Egroup: Genesys Cloud - Main \ view thread
Is there any clear explanation of why SIP address is shown in ANI fields for some calls... here is the format: sip:xxxxxxxxxxxxxxxxxxxxxxxx+yyyyyy.orgspan.com@localhost thanks in advance. #Telephony ------------------------------ Senih Demren Senior Technical Specialist ------------------ ...

RE: screen recording limit

Posted By Senih Demren 01-19-2026 16:24
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you Daniel. ------------------------------ Senih Demren Senior Technical Specialist ------------------------------

RE: screen recording limit

Posted By Senih Demren 01-16-2026 18:01
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Daniel, thanks for the clarification. Our agents are using multiple screens and both are recorded, we are not clear is that counts one or two in the active screen counting? ------------------------------ Senih Demren Senior Technical Specialist ------------------------------

RE: screen recording limit

Posted By Senih Demren 01-16-2026 12:50
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Jason, thanks for you reply. I am aware of telephony limits and limit button, it is pretty handy to check the boundaries. In our case, we are having some screen recordings missing and seems like we need to increase limit to avoid missing recordings for additional users. There is no limit button ...

screen recording limit

Posted By Senih Demren 01-15-2026 12:19
Found In Egroup: Genesys Cloud - Main \ view thread
Does anyone know what happens once recording limit is reached? no more recording for additional users beyond limit? any warning or alert indicates limit is reached? thanks in advance. #Reporting/Analytics ------------------------------ Senih Demren Senior Technical Specialist -------------------- ...

RE: New orchestrators advocacy page is not working properly

Posted By Senih Demren 11-20-2025 17:08
Found In Egroup: Genesys Casual \ view thread
Same problem, I took all the required courses, in education site all listed as "completed" but Orchestrators site still shows as "enrolled" ... its been more than a week... just reported to the email provided... ------------------------------ Senih Demren Senior Technical Specialist ------- ...

RE: Genesys Cloud Monitoring Tool

Posted By Senih Demren 11-20-2025 13:31
Found In Egroup: AppFoundry: The Genesys Marketplace Experience \ view thread
Thank you, can't wait to see how it works! ------------------------------ Senih Demren Senior Technical Specialist ------------------------------

Genesys Cloud Monitoring Tool

Posted By Senih Demren 11-19-2025 15:19
Found In Egroup: AppFoundry: The Genesys Marketplace Experience \ view thread
Does anyone actually use this tool for overall CC health/monitoring? we are interested to use but there is no trial version/license is available.. Any hands-on feed back is appreciated. Thanks. ------------------------------ Senih Demren Senior Technical Specialist -------------------------- ...

RE: Request: Reduce prices for certification exams

Posted By Senih Demren 01-23-2025 12:56
Found In Egroup: Certification and Training \ view thread
Totally agree, its much higher then industry standards.. Years ago with engage (on-prem) solution there was "training passport" option for unlimited training and it was transferable, not sure cloud has the same option nowadays... ------------------------------ Senih Demren Senior Technical Specialist ...

RE: New Genesys Community Setup Confusing

Posted By Senih Demren 01-14-2025 17:44
Found In Egroup: Genesys Casual \ view thread
I do... I was a member of GCAP program for years using both GCAP web site and mobile app. Now I am trying to get my access to the new system, filled out the form as an existing member on GCAP web page to setup my profile, got a confirmation email but I still don't have access to GCAP and nothing ...

RE: Looking for a customer regarding custom application for Knowledge portal

Posted By Senih Demren 11-04-2024 15:46
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Kayla, This something I am really interested to see how it works as a custom solution. We don't have this for now but most likely will need one in the near future. I will follow up the posts to learn more too. Regards, Senih. ------------------------------ Senih Demren ...

RE: SLA Tracking of Vendor Reps and In House Reps

Posted By Senih Demren 10-28-2024 19:10
Found In Egroup: Genesys Cloud - Main \ view thread
Agreed with many people in chat SLA is the key. ------------------------------ Senih Demren Senior Technical Specialist ------------------------------

RE: Customer First Callback Impacts on EWT

Posted By Senih Demren 10-28-2024 19:07
Found In Egroup: Genesys Cloud - Main \ view thread
I don't have an answer but learning from others replies. thank you. ------------------------------ Senih Demren Senior Technical Specialist ------------------------------

RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

Posted By Senih Demren 10-28-2024 19:04
Found In Egroup: Genesys Cloud - Main \ view thread
Sorry we are not using SMS at that point.. ------------------------------ Senih Demren Senior Technical Specialist ------------------------------

RE: Request for Information/Feedback on AI Connect for Google

Posted By Senih Demren 10-04-2024 14:21
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Ramhsa, not there yet but definitely interested. ------------------------------ Senih Demren Insurance Corporation of British Co ------------------------------

EX Engage Connector

Posted By Senih Demren 09-10-2024 17:53
Found In Egroup: PureEngage On-Premises \ view thread
Did anyone use EX Engage Connector as part of prem to cloud migration? any experience, pros and cons please... Thank you. #CloudMigration ------------------------------ Senih Demren Insurance Corporation of British Co ------------------------------

RE: How is your organization adopting AI?

Posted By Senih Demren 08-30-2024 15:12
Found In Egroup: Genesys Cloud - Main \ view thread
not fully there yet, still working on migration to cloud... ------------------------------ Senih Demren Insurance Corporation of British Co ------------------------------

RE: Skilling - Is anyone dealing w the need for more than the 0 to 5 star skill levels? How have you approached this challenge?

Posted By Senih Demren 08-30-2024 15:08
Found In Egroup: Genesys Cloud - Main \ view thread
I agree with others 0-5 is sufficient, no need to go beyond this.. ------------------------------ Senih Demren Insurance Corporation of British Co ------------------------------

RE: March Question of the Month: Are You Competitive?

Posted By Senih Demren 03-27-2024 20:26
Found In Egroup: Genesys Casual \ view thread
special award by VP for a large migration project 10 years back... ------------------------------ Senih Demren Insurance Corporation of British Co ------------------------------