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Hi Daniel, Thanks for the update. It would be helpful to have the new release date with enough lead time so we can prepare comms and rollout. Thanks! ------------------------------ Rainbow Soo Software Engineer ------------------------------

If you are comfortable with the APIs you can use /api/v2/analytics/conversations/aggregates/query to get this data using the example body below. This should output the number of calls offered for the queue in one hour intervals where a call was offered. ...

Hi Phaneendra Avatapalli In addition to the capabilities described, would this feature be able to analyze, in a summarized way, words/topics that offend clients in real time, taking advantage of the real-time transaction of the copilot? Best Regards ...

Hello Santiago, I have seen what you are asking for done within the bot flow. You can configure "No Input Detection" settings that trigger when a customer doesn't respond. I have seen it: Set up customizable timeout periods (ranging from 100 milliseconds ...

Hi all, I'm trying to create a work plan that allows agents to work on a 4-on 4-off schedule but I cannot figure out what settings to change that would let me do it. I've created a work plan with four shifts, all days selected as possible and optional, ...