Genesys Cloud - Main

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Hi Vitalii The division option is available in customerEnd. You can also add more filters to prevent all calls from triggering the response. ------------------------------ Kaio Oliveira Interaxa ------------------------------

I hate WFM (lol), but I want to start with the basics. Any tips on how to get started? #WEM-Quality,WFM,Gamification,etc ------------------------------ Kaio Oliveira Interaxa ------------------------------

Hi team! I received a customer's consult about to change digital channel's alert ringtones. They want to put a cutomized one to all agents, so I ask: Is this possible to change? Is there an App Foundry to buy? Thanks for the space!! #DigitalChannels ...

Olá, boa tarde. Também somos usuários e estamos sofrendo com o erro WebRTC endpoint disconnect , reason = iceIdleDetection estamos pelo navegador edge na versão Versão 142.0.3595.94 (Compilação oficial) (64 bits). Não tivemos ...

Hello I have a couple of agents that are on outbound campaigns, the occasional inbound call will come in and when the agent goes to answer it, it disappears, but puts the agent on hold and will elevate their acw time for the day. Sometimes this time ...