Genesys Cloud - Main

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

I did something like you are trying to achieve, I ended up using Open Closed and Holiday as the 3 legs for output Step 1 - Create 3 schedules Day, Evening and Overnight, this is where you would set your hours of operation (Don't worry about time zone ...

Hi Arthur, A few practices that have worked well for us: Keep Data Actions focused on a single purpose rather than trying to handle multiple unrelated use cases. Build error handling and fallback paths in Architect from the beginning, especially ...

Interesting question. I did a quick test in my environment using Transfer to Voicemail with the target set to a queue and wasn't able to see the voicemail transcription in the Interaction Details > Transcript tab. Based on Arthur's comments, ...

Hi Suren, The only consideration is transcription. Agent Copilot increases your transcription on top of the STA or WEM transcription but if you transcribe the IVR and queue you may end up using more transcription than expected so worth checking in your ...

Hello Gustavo, My apologies. I did not see that that feature request is currently not visible to those outside of our organization. I am not aware of another entry in the AppFoundry, but this page should have a search bar and filter that may help ...