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Hey fans! "Once in a Lifetime" you get the opportunity to reach stardom in the Genesys Community, and today we reveal which member has reached that apex of fandom! This person was nominated by @Antwuan Rencher who says: "They are very active in ...
The Genesys online community voted on the Genesys features they'd like to see covered most on the "Genesys Q&A Show" and this week we granted their wish to demo "Outbound Email Campaigns." Our Pro Services Consultants demo many features on outbound email ...
Hey Everyone, Have any questions about Co-browse for Voice? Just reply to this thread! Our very own @Chad Hansen and I will keep and eye on it and get you some answers. Previously on the Q&A Show - Chad and I gave an overview of Co-Browse ...
Great, good job!! Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ------------------------------
Hello Rizwan, I don't have any org in your region, in EUC1 I needed to add https://apps.mypurecloud.de to CORS or something similar for co-browse to work. (can't find the notes for it now) If you look in console logs on the agents browser when they ...
You probably want to use " Single conversation total wait" to get an alert when one interactions goes over the threshold. ------------------------------ Jan Heinonen Contact Center Specialist GlobalConnect AB ------------------------------
Thank you Robert ------------------------------ Najah Murad Henry Ford Health ------------------------------
Hi @Jeremy Prevost , just a question on your statement " I will lose the ability to see where the customer disconnected " can you do this in Flow performance report > outcomes tab report? cause I'm not seeing a column on outcome report for Disconnect/Customer ...
Thank you for that! I think the main issue was the period. The limitation of one day did not come into my mind. Where did you see it? Also, I ran into a very interesting problem: I can generate queue membership reports within Genesys Cloud, for ...
Congrats @Lawrence Drayton Well deserved, you are a rockstar. ------------------------------ Anton Vroon ------------------------------
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