Genesys Cloud - Main

Xperience is all about exploring what's possible. Education Day on September 1 is your chance to turn some of those possibilities into practical skills you can use right away. With a full day of expert-led learning, you can build your ...

🎉 7,500 members and counting! 🎉 We're excited to celebrate a HUGE milestone for the Genesys Cloud – Main community : we've officially reached 7,500 members! As the largest community in the Genesys Community , this is ...

Did you know the Genesys Cloud Community is approaching its 10 year anniversary? It's been inspiring to see members grow, learn and build together every day. Now, we're looking for your feedback to better understand what's working, where we can improve, ...

Wow! Do we have an amazing Genesys Cloud Q&A Show for you. We sit down with @George Ganahl , a Genesys Cloud veteran and guru, who walks us through how AI touches every step of the customer journey from Genesys Predictive Engagement, to CoPilot, to Speech ...

Hi Madhusudan, Good points. Just to add to the native callback scenario, if the callback is being created from an In-Queue Flow , Participant Data looks worth exploring. Values collected earlier in the Inbound Call Flow could be stored using ...

Thank you but we are not using WFM ------------------------------ Ken ------------------------------