Genesys Cloud - Main

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

Hey all, A number of agents that are working in the office and at home have been running into an issue since this morning. An error pops up which is not letting them answer the call because of which the interaction bounces back to the queue. Is anyone ...

Our team is trying to use AudioHookMonitor on Genesys Cloud to receive messages via WebSocket. But on outbound calls, We are receiving something like below on participant.ani. By our understanding, we should receive something in E.164 format, but what ...

Hi Amit, One additional point I found in the Genesys FAQ: besides Queue permission conditions, Genesys also supports Work Team permission conditions for restricting recording access. So if each supervisor's agents belong to a dedicated Work ...

Hi All, I am working on a PoC involving Genesys Cloud Open Messagining, I am following the instructions mentioned on the Genesys Documentation ( Get Started With Open Messaging ) I have configured webhook URL which will route the request to my ...

Hi Muhammed, Based on the current Genesys Cloud CX capabilities, there is no native option to remove the Decline button while keeping only Answer in the standard web agent interface. Incoming call notifications are designed to include both options ...