Genesys Cloud - Main

On this episode of the Genesys Cloud Q&A Show, two Genesys experts, George Ganahl and Patrick Johnson, share demos surrounding the new Agentic Virtual Agent that just went GA this month, and also how to restrict Genesys Cloud UI when using CX Cloud. These ...

Hello Beka, I think that fetching the attributes via API calls is the recommend path forward. I would highly recommend taking a look at this writeup from the Genesys Cloud Developer Center . For your scripts, you will want to enable enable data ...

Hi Jason, Thanks for checking and for detailing the steps. Yes, the issue happens exactly at the search step for me, when I go to: https://help.genesys.cloud/search/?s=tls#q=tls&f-sourcedisplayname=Genesys%20Cloud%20Resource%20Center ...

I use a "common module" that increments a "participant data" with everything that will happen during the interaction. Obviously, I need to specify the inputs and what I want to be marked, but in the end, it helps me a lot with analysis. ...

Hey Sheryl, Great questions. Hopefully someone in the community can share their experience. ------------------------------ Jason Kleitz Online Community Manager/Moderator ------------------------------

Hi Lee, You must be using the knowledge 2.0 connector since we don't have a knowledge fabric one available yet. See here for more info on the differences: https://help.genesys.cloud/faqs/what-types-of-knowledge-connectors-are-available-and-when-should-they-be-used/ ...