Genesys Cloud - Main

On this new, refreshed season of the Genesys Cloud Q&A Show, we invite experts George Ganahl and Maxim Tsvetov answer questions in the Genesys online community. In this new season, you can expect shorter episodes, tips and demos from our experts, and ...

Hello On the 3rd of March 26 agents in my org have reported that they are unable to access any of their interactions using the My Interactions tab. When I try to access my own test interactions from My Interactions I get the same two options to copy ...

Found a similar thread talking about the same using Session DNIS https://community.genesys.com/discussion/reporting-on-transfer-destinations ------------------------------ Phaneendra Technical Solutions Consultant Monash University Australia ...

We've spoken to the vendor and like our systems got them to provide a statis AWS IP working with NAT's. Testing this now. Q: Is there a way in the IP whitelist to say insert # comments? So we can annotate which IP does what ? ------------------------------ ...

Hello @Cameron Tomlin , For complete information, it seem to be linked to this thread : Persistent Connection + Media Recovery | Genesys Cloud - Main ------------------------------ Jeremie SIMON IT ------------------------------

Hello Ragheb, According to this previous discussion https://community.genesys.com/discussion/genesys-dialog-engine-call-bot-flow-action-tts-requirement-for-voice-flow I mentioned before , the settings you are seeing in the bot flow are related ...