Genesys Cloud - Main

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

A fix has now been successfully implemented in the latest update To ensure the resolution takes full effect you need to enable the voicemail:groupMailbox:view permission in your environment. Once this permission is activated, the functionality ...

Hi All, We continued monitoring this, and as of yesterday (12/18 ET), we confirmed that the issue has been resolved based on our interactions with Edges running version 1.0.0.30630. Queue alerting timeout now appears in the metrics correctly as ...

Hello Eystein, Stephan is correct. The call is recorded live and only a user with the correct permissions can barge-in or monitor the call. ------------------------------ Jason Kleitz Online Community Manager/Moderator --------------------------- ...

Hello Katie, The info and Resource Center article that Stephan has included on this thread would be the first things that I would point towards troubleshooting this. I'm not quite sure what else could cause that info to be redacted so you may want ...

Your success story using these resources is really great . I will keep following this post with the goal of learning more about it. ------------------------------ JOÃO PAULO BASSETTO NA ------------------------------