Genesys Cloud - Main

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo ...

Vaun The documentation says that provisioning is only by group. I'm interested, is it how to do provisioning without it being by group! ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - ...

Hello Peter, I understand that some of our documentation may have not have answered all of your questions. At Genesys, we have a skilled team of Technical Writers who maintain the documentation that we have in the Resource Center and are always looking ...

Hello Jeremie, I spoke with one of our subject matter experts and they said that those errors would be client side. I don't believe that this Edge update will cause any change with the agent's station issues. If you are still seeing this issue, I ...

Hi Lindsey, Kaio's suggestion sounds like a good approach. Another simpler option to consider, depending on the process, is using wrap-up codes such as "Transferred to BU2" so you can report on those transfers going forward but this depends ...

Hi Theresa, One other thought we recently worked on a CRM lookup style integration where the agent enters an ID number and it returns key details such as the person's full name, location, title and phone number from a central source. A similar ...