Genesys Cloud - Main

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo ...

Hey Arthur, thanks for your reply! The queues involved only have ~20 agents with barely half of those online at any one time. Interaction came into the queue at 09:08:49. This is agent 5 star's day with a previous interaction around 7am. Their next ...

Thank you all. I have also added this into https://genesyscloud.ideas.aha.io/ideas/EPAW-I-427 ------------------------------ Muhammed Shaibant x ------------------------------

That's a good idea, @Ashiesh Sharma ------------------------------ Arthur Pereira Reinoldes ------------------------------

Hi Karim, thank you - really appreciate the support! 😊 ------------------------------ [Rebecca] [Jenkins] [Customer Change Agent][UK] ------------------------------ ...

Hi Muhammed This is noted, thank you for the update. I will continue to investigate on my side and share with you if I find any alternative options. Hopefully someone else in the community has an idea on how to achieve this. Regards ...