Genesys Cloud - Main

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

Hello Melissa, I don't think that there is a way to have an agent On Queue without their status being set as On Queue . You could make a secondary status under Training to be named "Shadowing" or something similar, but once they go on queue, it would ...

Hi Breno. I was able to run the script successfully in the WebRTC popup and confirmed that the "DEBUG START - Genesys WebRTC Popup" message was displayed. I also enabled "Preserve log" in DevTools before reproducing the issue. However, when ...

Thanks, Jason. It was there all along! Maybe I need glasses after all. ------------------------------ Samuel Urquhart Application Support Analyst ------------------------------

Oops! My apologies. I didn't notice the date when I found the article. ------------------------------ Jason Kleitz Online Community Manager/Moderator ------------------------------

We have run into this error when there was a change in queues. Usually, its a queue that has been decommissioned or is no longer valid for this dashboard. Once we remove the erroneous queue, the problem resolves. (same thing happens if we have an agent ...