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The first week of October is national Customer Service week in the US, so Genesys is celebrating CX in fashion and the community has decided to join in the festivities. We would love to experience it with you! CX DAY, WEEK, and MONTH!CX life never stops, but CX Day is officially October 2nd for Genesys, checkout the CX Day page to learn more about events going on, CX-specific blog posts, and register for the on-demand webinar: Five customer experience requirements for business growth. To celebrate this occasion, we are making CX the theme of the month for the Genesys Casual community. From moments of frustration to moments of elation to everything in between – it’s all the moments that add up to shaping a customer’s experience with your brand. We all strive to deliver exceptional experiences to make our customers happy and loyal. Let’s explore how we move the needle for our customers to building lifelong loyalty and advocacy -from ways we measure experiences to how we actually design services, products, and processes. In the Genesys Casual Community, we will discuss topics like: NPS, service design, customer engagement, and learn from each other on what’s worked and what challenges we’ve overcome. CONTEST WINNERS GCAPFor the month of September, the community partnered with GCAP (Genesys Customer Advocacy Program) to reward and recognize some standout community members. The competition is fierce and far from over, so we are letting this contest go until the wire is cut on Monday, October 1st and six prize winners will be announced in the community. There will be a generous amount of GCAP Points flowing to our introductory Wall of Champions members and three consolation prizes. Last we checked, the race was close and we were extremely impressed with the following members:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.