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Genesys Community Celebrating that CX Life (Monthly Newsletter Sep 2018) 

11-28-2018 10:50

The first week of October is national Customer Service week in the US, so Genesys is celebrating CX in fashion and the community has decided to join in the festivities. We would love to experience it with you! 


CX life never stops, but CX Day is officially October 2nd for Genesys, checkout the CX Day page to learn more about events going on, CX-specific blog posts, and register for the on-demand webinar: Five customer experience requirements for business growth.

To celebrate this occasion, we are making CX the theme of the month for the Genesys Casual community. From moments of frustration to moments of elation to everything in between – it’s all the moments that add up to shaping a customer’s experience with your brand. We all strive to deliver exceptional experiences to make our customers happy and loyal. Let’s explore how we move the needle for our customers to building lifelong loyalty and advocacy -from ways we measure experiences to how we actually design services, products, and processes.  In the Genesys Casual Community, we will discuss topics like: NPS, service design, customer engagement, and learn from each other on what’s worked and what challenges we’ve overcome. 


For the month of September, the community partnered with GCAP (Genesys Customer Advocacy Program) to reward and recognize some standout community members. The competition is fierce and far from over, so we are letting this contest go until the wire is cut on Monday, October 1st and six prize winners will be announced in the community. There will be a generous amount of GCAP Points flowing to our introductory Wall of Champions members and three consolation prizes. Last we checked, the race was close and we were extremely impressed with the following members:

    • Oudderhem Mostafa - This trail blazer has been incredibly active in the community, reading a lot of content and doing a fair amount of posting, replying, and marking replies to his questions with "Best Answer".
    • Jim Barber - Tons of credit to Jim for helping with some replies this month. The honor of Great Helper is nearly in his grasp, but not so fast, my friend!
    • Xiong Mai Nou and Mark Oleksik - Both lit up the PureConnect community with lively discussions about Emergency Toggle and the Scheduled Reports Client. Can their friendship last after this contest?
    • Angelia Harper - Don't count her out! Her discussions on Voicemails and DID received a lot of replies and she's not shying away from joining the discussions herself. Every point matters.
    • Steve Steffner - Had no idea that when he started a conversation on Dynamic Disposition Codes back in July that it would still be lively months later thanks to some revitalization from Koli Kumar. Similarly,
    • Todd McCall and Amauri de Oliveira, are nearing their 15th message related to "Session persistence between callflows and subcallflows". Keep friends closer, right?
    • Other strong contenders in the race: Jennifer Dunlap, Bryan De La Cruz, Ivan Martin, Craig Stevenson, Sonak Shah, andAndrew Wooster, putting in great work marking best answer and staying engaged.
Whew! Only one of those storied members will get the winning Gatorade shower and be the inaugural "Great Member" in the annal of our Wall of Champions. What's that? Did we miss someone who has been particularly helpful to you or do you personally feel slighted? Let us know! The competition isn't over yet.

Certification Exam Give Away
Quick Reminder: There is still time to enter! All you have to do is join the Certification community before noon PST on Monday October 1st. At that time, we will be drawing one name from the Certification Community's list of members. The name drawn, will have the opportunity to take a PureCloud or PureEngage Exam of their choice for free! The winner will be revealed in the community and emailed.
Certification Give Away


From a single search field, customers, partners, and employees can now search across all PureCloud sites: Resource Center, Developer Center, Training, Community, and Blog. Results are delivered by category for easy content browsing. PureCloud’s unified search is now available on the Genesys Knowledge Network. Check it out.


Want to leave a review about Genesys for a quick $25 gift card and some GCAP points? For each in-depth review of any of the three Genesys products, receive a $25 Amazon gift card from Trust Radius and some GCAP points. Get started here


What do you think of these updates? Any ideas or thoughts on the community? The easiest way to share your feedback is to reply to this email or message me in the community and feel free to connect with me if you haven't already.


Matt Lawson
Online Community Manager


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