As an added bonus, Beyond has a new Learning Path to support those interested in Journey Management training! Check it out now, but be sure to come back as new Journey Management courses release. Beyond Journey Management Learning Path ------------------------------ ...

Beyond is excited to announce the release of a new Workforce Engagement Management (WEM) Learning Path video. The video can be located here and will help provide guidance on what courses you should take based on your role and features you would like ...

Hi Ivan, You can always ask your organisation for another voucher. Or collect enough points as a GCAP member, and redeem it for an exam voucher. Or participate in Community Events and get an exam voucher (choose from Prize Wall) if you win. Or, just ...

It's time to kick off Spooky Season with the returning "Big, Bad Bot Bash " which gives you TWO ways to win with your clever storytelling. Part 1: Have you developed a cool tool or feature using Genesys software or artificial intelligence? ...

Genesys Beyond is excited to announce the release of the following certification exam: Genesys Cloud: AI – Digital Bots & Knowledge Certification The Genesys Cloud: AI – Digital Bots & Knowledge certification tests students on the following self-service ...

Genesys Beyond is excited to announce the release of a new course (and a new course format): Genesys Cloud: AI/Bots - Dialog Engine Voice Bots – Guided Self-Study This is a new course format for Business Users, System Administrators and Bot Creators ...

Beyond has made the decision to retire Genesys Cloud: Contact Center Administrator - Quality Management, as of today. This course has been replaced by four newer courses listed below: Genesys Cloud CX: Quality Management - Basics Genesys Cloud: ...

Hi Christy, We have enabled the unenroll option in the portal. You can now unenroll and reenroll in the course. Regards, Raam ------------------------------ Raamsundhar Ramani Genesys - Employees ------------------------------

Hi Sunil, Please check if you have logged in to our partner portal to be able to access CCP courses. In case you have not logged into the partner portal yet. You can either reach out to them at partners@genesys.com, or you can register via the link: ...

Hi Olu Oguntuga, Thank you for reaching out to us! Here is the walkthrough on how to enrol: Learning Subscription: How to Enroll Browse the course catalog to find more courses and certifications included with your learning subscription. ...