Certification and Training

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    RE: Home lab

    Vathsan, This is something you have to talk to your account manager about. We do not have any lab offerings from the certification  team but the partner team can give you evaluation versions thanks Nigel ------------------------------ Nigel Maharaj ...

  • Hi Dhavani, You will receive Badges for all your current valid certifications.  Please use the following link for information about Acclaim badges, what a badge is and step-by-step instructions to claim your badge/Certification.  Claim your Badge Guide ...

  • Hi Divya, To see a summary of available Genesys University certifications and their recommended classes click here:    Genesys Certification Guide http://admin.viewcentral.com/events/uploads/genesys/Genesys%20Certification%20Guide.pdf ...

  • Hi Mohammad Khaleel, Happy to hear you solve the issue. If you have any queries still, Please use the following link for information about Acclaim badges, what a badge is and step-by-step instructions to claim your badge/Certification.  Claim ...

  • Thank you! ------------------------------ Sean Galinger CME Federal Credit Union ------------------------------

  • The proper way to prepare for the exam is to take the course. https://inter.viewcentral.com/events/cust/search_results2.aspx?cid=genesys&pid=1&lid=1&tstamp=1556627119924&event_id=2791&postingForm=catalog.aspx If you don'e want to attend instructor-led, ...

  • Hello everyone GU is excited to announce the availability of the CX Contact (CXC) 9.0 eLibrary course! Genesys CX Contact (CXC) is our new outbound product built on a microservices architecture and deployed using containers, which allows for a cross-platform ...

  • The courses are supposed to be on the Partner Portal: GCPS8-ISP PARTNER PORTAL TRAINING COURSES PUREENGAGE INBOUND, CX ANALYTICS AND OMNICHANNEL DESKTOP TECHNICAL PRE-SALES (REQUIRES PASSING OF EXAM PLUS COMPLETION OF TRAINING MATERIAL)   Exam ...

  • Hi Michelle, Is it the WFM Admin guide you wanted? All docs can be found here: https://docs.genesys.com/Documentation/WM#t-0 Regards Tracy ------------------------------ The Guru Team ------------------------------

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  • Hi Michelle Naidoo, All the Exam Study Guides are linked through the Certification Guide document. I am sharing the link of the same. http://admin.viewcentral.com/events/uploads/genesys/Genesys%20Certification%20Guide.pdf For all the updates related ...

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