Certification and Training

Latest Discussion Posts

  • Hello everyone GU is excited to announce the availability of the CX Contact (CXC) 9.0 eLibrary course! Genesys CX Contact (CXC) is our new outbound product built on a microservices architecture and deployed using containers, which allows for a cross-platform ...

  • The courses are supposed to be on the Partner Portal: GCPS8-ISP PARTNER PORTAL TRAINING COURSES PUREENGAGE INBOUND, CX ANALYTICS AND OMNICHANNEL DESKTOP TECHNICAL PRE-SALES (REQUIRES PASSING OF EXAM PLUS COMPLETION OF TRAINING MATERIAL)   Exam ...

  • Hi Michelle, Is it the WFM Admin guide you wanted? All docs can be found here: https://docs.genesys.com/Documentation/WM#t-0 Regards Tracy ------------------------------ The Guru Team ------------------------------

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  • Hi Michelle Naidoo, All the Exam Study Guides are linked through the Certification Guide document. I am sharing the link of the same. http://admin.viewcentral.com/events/uploads/genesys/Genesys%20Certification%20Guide.pdf For all the updates related ...

  • Genesys University is proud to partner with COPC , a fellow leader in CX Training.  Together, we can deliver the most hands-on training, full of real examples, best practices, and proven techniques for improving your top and bottom line performance.  ...

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    RE: ICCE Exam

    Hi @Nigel Maharaj , Thank you for the response. I re-read my original post and believe it was vague. The 2 test i was talking about objective being the same is the CIC Core Exam and the ICCS exam. The ICCS exam seems to be a more indepth version of ...

  • Hi Wojciech ,  you will still be able to take up the Genesys Certified Associate Exam (GCA) based on information from the Free training.  please find the  link as follows for the study guide of the GCA Exam.  GCA PureCloud Study Guide   ------------------------------ ...

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  • Hi Fabrice, Only Genesys Certified Associate - PureCloud Exam and Genesys Certified Pre Sales Exam  are Open Book. All other exams are proctored.  Access to google translate as well as any test aids are not allowed in any exam.  Thanks, Gayathri Rajan ...

  • Hi Ann, We are in the process of developing brand new instructor-led training throughout 2019. There will be different learning paths for different roles. The free training that is currently available online is really a base level of knowledge. The instructor-led ...

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  • Hi @Andrew Bissett , Kindly look into our Genesys University Portal , where you find the entire Course Catalog and Certifications with the inclusion of Price details. Thanks, Gayathri Rajan ------------------------------ Gayathri Rajan Genesys - ...

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