Certification and Training

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  • Hey Vincent, Our Sales team will connect with you in 2-3 business days on this. ------------------------------ Sheela Sridharan Program Manager - Certifications Genesys University ------------------------------

  • Hey @Krishnakumar S ,  You can email CustomerCare@Genesys.com with any questions that you have about resource access and they can help you setup accounts. Thanks, Matt​ ------------------------------ Matt Lawson Genesys - Employees Online Community ...

  • Hi Sravan, GCA - PureEngage - Cloud Administrator 8  Certification is for PureEngage Cloud Course.  It is currently on the Retired phase as t he PureEngage Cloud training courses are being updated, and hence the certification is temporarily unavailable. ...

  • for example.. https://www.youracclaim.com/badges/45bd412f-541e-4e49-95a4-41f7106afa49 ------------------------------ Rodrigo Hernandez ------------------------------

  • done! ------------------------------ Rodrigo Hernandez ------------------------------

    1 person likes this.
  • Steven, Message me with your contact information. I can have one of our account managers contact you to discuss PureCloud consulting. We've got plenty of experience with some very complex PureCloud configurations.  Greg Beal ConvergeOne 317-876-6564 ...

  • Hi Glenn, Here is the link to the new ebook portal. If you face any issues in accessing the ebooks, please send an email to education@genesys.com. Our support team will work on restoring your access. https://beyond.genesys.com/explore/home Please ...

    1 person likes this.
  • Hi Christine, It is not mandatory to retake the courses. You can straightly appear for the exam to renew your certification validity. Thanks, Gayathri Rajan Certification Lead Genesys - Employees ------------------------------

    1 person likes this.
  • Hi Gayathri,  Interesting to know about the retake policy - I'll share that with my colleague! Thanks ------------------------------ Gordon Thomson Dialler Manager Actavo ------------------------------

  • You are right. The  Guide  is pretty useless. Maybe you finde  here  some useful information.

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