Certification and Training

Hi Minhaj Thank you for the well-understood suggestions Jesús ------------------------------ JESUS ZAMUDIO Ingeniero Especialista ------------------------------

Are you ready to increase AI adoption in your contact center — but have concerns about managing the change? The Genesys Education Team is excited to announce the release of the second course in our Agnostic AI learning series: Change ...

Hi James, Thanks for that feedback. At the moment, Agent Copilot will remain focused on "on-call agent support". GC Copilot is targeting all employee personas (administrators, supervisors, even agents "off-queue"), hence a more generic name. Let ...

Hi Rob, I'd tackle the GCP and GCD close together since they both cover Implementation and Contact Centre, it just makes sense given the overlap. From there, I'd lean into my strengths and start working towards the next certifications to get ...

Good Day AK, What is the pass percentage for the Genesys Cloud: Professional Certification (GC-GCP) exam? Does one have to have a passing percentage for all the sections, or is it allowed to have a failing percentage for some sections and ...

Hello Gina, Certification expires every two years, so the closer to expiration you do it, the better. You have to contact Genesys to get the voucher; as far as I know, you need to purchase a new voucher, it are not generated automatically. ...

Hi Everyone - Launching back into the content for CC Administration to finally become GC certified this year! Anyone have tips or particularly useful learning guides/videos/exam prep questions that they would like to share? Thanks #Certification ------------------------------ ...

You can also access all the content via the Orchestrators Portal which brings you directly to certifications :) ------------------------------ Deirdre Donohue Manager, Customer Success ------------------------------

Thanks for the information ------------------------------ JESUS ZAMUDIO Ingeniero Especialista ------------------------------

Congratulation John, for the achievement with the GCP. GCP is on my list, but as my first experience with Genesys Certification Exams I decidec to go for the WEM as this seems to be less material to prepare, etc. Warm Regards. ------------------------------ ...