Certification and Training

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    Welcome Announcement

    Welcome to the new Certification and Training Community!  This is a great resource for: Course announcements Finding relevant training or certification Peer to peer interaction Upcoming events and opportunities Q/A for training or certification ...

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  • We know that improved results in key KPIs like Close Rate and NPS are invaluable to your company, and that leading the charge on attaining those Rockstar results are invaluable to you and your career. That's why Genesys University has recently released ...

  • Genesys University is excited to announce two new PureEngage courses for Callback 8.5 premise: Callback Foundation   8.5 (1 day) and   Callback Administration   8.5 (3 days). Foundation is a pre-requisite to Administration. These are Instructor-led ...

    1 person likes this.
  • @Daniel Martinez , Your valid certifications will show up in our badging vendor's site www.youracclaim.com. You should have received badges for all your existing valid certifications by now. If you did not receive a badge, please check if your certifications ...

  • Chetan, Thanks for your question. We compare our pricing with other industry leaders on a regular basis. Our PureCloud-GCA and PureConnect exams are $200US list pricing which is very reasonable compared to the industry. Our PureEngage exams are $500US ...

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  • Hi Juan, Genesys Certified SIP Server 8 Consultant (GCP8-SIP) Exam Guide was already uploaded in community library. Link to the Guide in Community is shared below: https://community.genesys.com/viewdocument/genesys-certified-sip-server-8-cons?CommunityKey=e2dd9cd4-4d04-40dd-9794-2d625061effb&tab=librarydocuments ...

  • Hi Gayathri, Thank you for sharing information and link. ------------------------------ Santhakumar Munuswamy ------------------------------

  • Thanks  Guys. ------------------------------ Mohanad Agha Fourth Dimension Systems ------------------------------

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    I'd love to get this free! #PureConnect ------------------------------ Mark Oleksik ------------------------------

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    Romain, You should have been contacted by your rep for us to get follow up information, but I would still like to answer your question All comments are reviewed by our exam review boards and they decide if the question warrants being changed based on ...

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