Certification and Training

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  • Understood; however, the completion certificate does not provide an updated copy with the new date. I am required to download completion certificates (even if they are retakes) but the original date shows upon completion of a retake. Also, I have ...

  • New Workforce Engagement Management (WEM) Learning Paths are now live on the Beyond website! Click Here to discover more. We would also love to hear from you – which WEM Discipline are you most interested in? Resource Management, Quality Assurance ...

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  • Hello, Are the exams listed below still available? I have heard that these exams are prerequisites to becoming a Genesys Cloud Bronze partner/reseller, but the document I found is outdated (2019). Could someone please verify if these exams are still ...

  • Hi Friends of the community! [Playing crazy guitar solo] The time has come for you to show your appreciation for community members who have helped you in the Genesys communities. You know, that special someone who answered your tough questions, provided ...

  • Hi All, I want to enroll for instructor led training for Genesys cloud cx administration course, but I need a learning subscription for it. Can anyone guide me how to buy a learning subscription. I tried to contacting sales at beyond with my registered ...

  • Hello, Brian. As of an environment that you would be to keep for a period longer than 30 days (which is the maximum amount of time Genesys Beyond provides for Self-Study environments), I believe you would have to check with the Genesys CSM (Customer ...

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    Play and win!

    The Genesys Community is feeling playful, so we've launched some fun for our awesome members! Want to score big with an item off of the Genesys Prize Wall? -We've got Super Bowl Prop Bets going on. Head over to answer the polls best you ...

  • All, Genesys Beyond is available for purchase directly via the Genesys AppFoundry marketplace: https://appfoundry.genesys.com/filter/genesyscloud/listing/cab1ed49-6f34-4f2d-8e48-2c2f0f00d313. You can also use the "Contact Us" button on that listing ...

  • Hello, Mohamed. In Genesys we have a department dedicated for Education / Training (Genesys Beyond, to which I am part of), and we can talk about the options available for you to get trained and certified in the Genesys Cloud CX platform, according ...

  • Hi Sameer, Thank you for sharing the resolution with the Community! Cheers, ------------------------------ Rafael Marciano BELISRCIANO Genesys - Employees ------------------------------

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