Certification and Training

Hello Ashiesh! This situation shouldn't be possible. The main caveat is that all metrics are not available in all views. So if you created a custom column for a specific view and tried to use it in another, it'll be available if all the metrics for ...

Genesys Education is excited to announce a new course on Genesys Cloud: WFM: Capacity Planning . This course helps learners understand how to build long-term workforce strategies by predicting staffing needs in advance. You'll explore how to create, ...

Genesys Education is excited to announce a new course on Speech and Text Analytics - Categories and Content Search . In this course, you'll learn how to: Create and manage Interaction Categories to automatically tag conversations based on the ...

Scheduled in my calendar to do it next week. :) ------------------------------ Rafael Gomez Sanchis ------------------------------

Hi, Thank you Tony, i was thiking in this training too :) Regards. ------------------------------ Rafael Gomez Sanchis ------------------------------

Genesys Education is excited to announce the Development and Feedback Usage for Supervisors course has been updated to reflect the latest enhancements. When creating a new learning module, there are no longer three module types (with assessment, ...

Genesys Education is excited to announce the Coaching: Usage for Supervisors course has been refreshed to reflect the latest Coaching and Scheduling enhancements. Most of the updates can be found in the Scheduling a Coaching Appointment module, ...

I believe this update will be beneficial when implementing WFM, as client cases are much more complex than what was covered in the course. Thanks for the update. ------------------------------ Luis Alberto Chavez Mendez Field Application Engineer ...

Genesys Education is excited to announce an update to the Genesys Cloud: WEM - Quality Management (QM) ILT course! The most significant update includes the Evaluation Dashboard now located under Performance, along with a new section on Enabling ...

Genesys Education is excited to announce an update to the Genesys Cloud: Performance Views for Agents course. This update reflects the feature enhancements around the Scheduled Exports view and the latest UI navigation . You can now access ...