Certification and Training

Hello, I'm preparing for the Genesys Cloud Architect certification. What practical skills do you consider essential for performing well on the exam? #Certification #Training ------------------------------ Lilian Masselli - ------------------- ...

For those who have taken the WFM certification, what surprised you the most about the exam? and on preparation? What did you find most challenging, and were there any "tricky" questions that could easily trip someone up? #Certification #GenesysCloud ...

Thanks for sharing. ------------------------------ David Betoni Principal PS Consultant ------------------------------

If you have access to Genesys Cloud, try to replicate concepts (queues, routing, WFM, Architect flows). Hands-on experience helps retention much more than reading alone. Also Focus on "how" and "why," not just "what." Many questions test understanding ...

Excelente y util post, Rafael. Muchas Gracias ------------------------------ Cesar Pereira Sr Software Engineer ------------------------------

Can Someone let me know how the experience of the Proctor exam for GCP CX cloud will be? #Certification ------------------------------ Althaaf Rahuman Technical Support Engineer ------------------------------

Hi Francis, Thank you for your feedback. Glad to hear you enjoyed the courses. Do let us know if there are any new AI topics you would like to see content on in the future. ------------------------------ Ronan Conneely Genesys Education Product Manager ...

One of the biggest misconceptions I still see around NLU in CX is this idea that it works like a keyword detector. Customer says one word, bot finds the same word, match made. But that is not really what is happening. In Genesys Cloud, NLU is ...

The Beyond eBook usually covers more than 80% of the test questions , so concentrating on it can greatly increase your chances of passing and save you valuable study time. ------------------------------ Francis Guo NA ----------------------------- ...

05/05/2025 - UPDATE - The release for this feature has been postponed and will not be available on May 11 as initially planned. An update will be made here once a new release date is confirmed. ------------------------------ Melissa Talamonti-Clark ...