Certification and Training

By doing a few tasks on the Orchestrator's page you can build up points. 1000 points will net you a FREE 1-year learning subscription with all current materials & a one-time exam voucher for courses that have cert tests. If you have to retake an exam, ...

I also recommend flagging any question you answered but were unsure of because sometimes the answer to one question can sometimes be found in question of another, basically giving you answer. I have taken and passed two exams so far (Cloud Professional ...

Dear Community, How to get access to the VM Lab? I just finished all free trainings. It's time to practice on Demo :) BR Robert #GenesysCloud ------------------------------ Robert Switała ------------------------------

Thanks for the response @Maisey Harris . The rationale our users provided is every other export honors the column order prior to the export, so it would make sense [to them, which I understand] to do the same with custom columns when exported, thus saving ...

Genesys Education is excited to announce a new course on Genesys Cloud: WFM: Capacity Planning . This course helps learners understand how to build long-term workforce strategies by predicting staffing needs in advance. You'll explore how to create, ...

Genesys Education is excited to announce a new course on Speech and Text Analytics - Categories and Content Search . In this course, you'll learn how to: Create and manage Interaction Categories to automatically tag conversations based on the ...

Scheduled in my calendar to do it next week. :) ------------------------------ Rafael Gomez Sanchis ------------------------------

Hi, Thank you Tony, i was thiking in this training too :) Regards. ------------------------------ Rafael Gomez Sanchis ------------------------------

Genesys Education is excited to announce the Development and Feedback Usage for Supervisors course has been updated to reflect the latest enhancements. When creating a new learning module, there are no longer three module types (with assessment, ...

Genesys Education is excited to announce the Coaching: Usage for Supervisors course has been refreshed to reflect the latest Coaching and Scheduling enhancements. Most of the updates can be found in the Scheduling a Coaching Appointment module, ...