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  • Thanks Bob, here's the confusion. Going to the link you provided it says this: Clicking on the "Learn More" link takes you to the page with this at the top: ------------------------------ Vaun McCarthy ------------------------------

  • We are excited to announce some major updates to our Agent Platform Subscription ! New Learning Plans : CX Cloud for Agents - This learning plan introduce s CX Cloud from Genesys ...

    2 people like this.
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    RE: A3S Course

    A3S is a Professional Services offering so any training would come as part of the PS implementation contract. Beyond does not create formalized training for such offerings. ------------------------------ George Ganahl GCP, GCSME, ICCE, ICHD, etc. Executive ...

  • Beyond is excited to announce a new eLearning course Genesys Cloud CX: Performance Views for Agents , which has replaced the old Genesys Cloud CX: WEM - Performance and Queue Activation for Agents. This course lives in the WEM – Employee Performance ...

    1 person likes this.
  • Hi Jaime, I would reach out to our Beyond support team at beyond@genesys.com If you still have an active susbcription they might need to refresh your account. ------------------------------ Petra Mueller Beyond Service Engagement Director ---- ...

  • This is a notification to inform you that the following two courses will no longer be available as of February 7 th : Genesys Cloud CX: Agent Assist with Google Cloud - Usage for Administrators Genesys Cloud CX: Agent Assist with Google Cloud ...

  • We are excited to announce a major update to our "Genesys Cloud Integrations: AppFoundry" eLearning course. This update includes a complete retooling of the course content, featuring an updated dashboard with a refreshed UI and more options to enhance ...

  • Beyond is excited to announce a new eLearning course Genesys Cloud: WEM - Voice Surveys . This course lives in the WEM - Quality Assurance and Compliance learning path for System Administrators. This course introduces you to what voice surveys ...

  • We are excited to introduce our latest eLearning course, "Genesys Cloud API License." This course is designed to help you understand and effectively use the Genesys Cloud License APIs. You'll learn about the different subscription plans, the fair usage ...

  • Beyond is excited to announce an update to the eLearning Genesys Cloud: WEM - Agent Activity View, formally known as Genesys Cloud: Agent Activity. The course has been updated to include information on Insights, Work Plans, and Recognition. In addition, ...

    1 person likes this.

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