Certification and Training

Thanks for sharing! ------------------------------ Mateus Nunes CX Manager at Solve4ME mateus.nunes@solve4me.com.br Brazil ------------------------------

📢 Genesys Cloud will host a webinar on April 23, 2026, from 11:00 AM to 12:00 PM (ET) focused on Work Plan Configuration in Genesys Cloud WFM . It's a 60‑minute session designed to help WFM professionals strengthen their skills in building ...

Thanks for sharing ------------------------------ Lineu Roberto ------------------------------

Thanks, Very usefull ------------------------------ Lineu Roberto ------------------------------

Tanks, Kaio as always giving valuable contributions! ------------------------------ Lineu Roberto ------------------------------

Thank you for this post Rodrigo, super helpful for those of us who are pretty new to a lot of these terms! ------------------------------ Victoria Chamberlain Service Engagement Professonal ------------------------------

+++ ------------------------------ Vasylyna Gumel Senior CX Advisory Consultant ------------------------------

Knowledge Fabric We are excited to offer free access to our recorded webinar on Getting Started with Knowledge Fabric! The webinar will be available for free through Friday, May 1st, 2026 to anyone with an Education account. No account? ...

Dear Clare - thank you very much for your help and sharing the adress. I will contact this adress an ask for support. Have a great weekend too! ------------------------------ Ralf Ganninger Head of Contact Center Navigation ------------------------ ...

Mike, I earnestly second James' suggestion, not only for Architect but any Genesys exam. I've used ChatGPT, Claude, and Gemini for practice exams. From what I've experienced, Gemini was the best of the three at generating exams without a detailed ...