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  • The Genesys community LOVES to show appreciation to members who go above and beyond to answer questions, create stimulating conversation, and make other members feel welcomed. That's why we created the Community Rockstars program! If you've been in ...

  • Hello, I noticed that the answers in the Knowledge check from the course "Genesys Cloud CX: AI – Predictive Routing – Configuration" are wrong : Regards, #Training ------------------------------ Mani ------------------------------

  • We're kicking off the launch of the new Welcome Community with a contest! Three lucky people will get their item of choice from the Prize Wall. You decide how many entries you earn: 1. Complete the Community Debut Challenge (worth ...

  • Han Wang is our featured Instructor of the Month for April 2023! Han has been working with Genesys for 9 years. Prior to 2018, he worked at Altocloud, and then it was acquired by Genesys in 2018. Han has been a full-stack software engineer ...

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  • Ok, so I was referring to the Genesys Cloud CX community here on the main Community site 😉 Anyway, regarding the refactoring. Without knowing the actual data, let's assume you have a situation where you are calling people to remind them of ...

  • Hi Jeff, I do not have active subcription. ------------------------------ Suryavesh Sahani Proximus PLC ------------------------------

  • Thank you so much for sharing a bit more about you Mani! Your daughter is the cutest little think ever!!!! Congratulations! ------------------------------ Rodrigo Romao Genesys - Employees ------------------------------

  • Hey Everyone, Just a reminder that March Madness brackets are now LIVE. We do a bracket for both the men and women's tournaments, so two chances to win, two chances to gloat...I guess that means double the frustration, also, but let's have some fun. ...

  • Sunday is just around the corner and Hollywood's most glamorous night will commence. The Academy Awards will don the most worthy film-industry professionals with categorized awards and the Genesys community will be doling out our own Prize Wall awards ...

  • Hi Everyone! March is chock-full of many new community contests that are super fun to participate in! If you play, you'll have many chances to win an item of your choice from the epic Prize Wall. So, what are you waiting for? Click the ...

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