Hi Christine, It is not mandatory to retake the courses. You can straightly appear for the exam to renew your certification validity. Thanks, Gayathri Rajan Certification Lead Genesys - Employees ------------------------------

Hi Madhukar, The courses for the GCPS certification exam are available in Genesys partner portal under the Sales Training tile. Do you have access to the partner portal? Please let us know if you need help with the same. Regards, Sheela ------------------------------ ...

Hi Gayathri,  Interesting to know about the retake policy - I'll share that with my colleague! Thanks ------------------------------ Gordon Thomson Dialler Manager Actavo ------------------------------

You are right. The  Guide  is pretty useless. Maybe you finde  here  some useful information.

Hi everyone! Exciting new class.  It's available as Instructor-led, Virtual Instructor-led, and Self-Study! Check it out! #Training ------------------------------ Shanti Lall Genesys - Employees Manager Education Product Management ---------- ...

Vathsan, This is something you have to talk to your account manager about. We do not have any lab offerings from the certification  team but the partner team can give you evaluation versions thanks Nigel ------------------------------ Nigel Maharaj ...

Hi Dhavani, You will receive Badges for all your current valid certifications.  Please use the following link for information about Acclaim badges, what a badge is and step-by-step instructions to claim your badge/Certification.  Claim your Badge Guide ...

Hi Divya, To see a summary of available Genesys University certifications and their recommended classes click here:    Genesys Certification Guide http://admin.viewcentral.com/events/uploads/genesys/Genesys%20Certification%20Guide.pdf ...

Hi Mohammad Khaleel, Happy to hear you solve the issue. If you have any queries still, Please use the following link for information about Acclaim badges, what a badge is and step-by-step instructions to claim your badge/Certification.  Claim ...

Thank you! ------------------------------ Sean Galinger CME Federal Credit Union ------------------------------