Certification and Training

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  • We have just a few spots remaining for an upcoming Genesys Cloud Workshop on Thursday January 21st from 9am - 5pm CST! Due to the limited availability, please sign up before the end of the day on Friday, January 15th. To sign up, please contact our Beyond ...

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  • Thanks Sheela That has cleared a lot up. Regards Dann ------------------------------ Dann Sanders British Telecommunications PLC ------------------------------

  • Hi Rafal, I am sorry to hear about all the inconvenience you faced during your exam. Here are the clarifications to some of your questions. Due to the impact of COVID-19, Kryterion has stopped phone support. You may notice that the phone numbers are ...

  • Hi, I have passed on your details to our Sales team. They will get in touch with you. ------------------------------ Sheela Sridharan Program Manager - Certifications Genesys University ------------------------------

  • Hi Sergio, You may register for an exam multiple times. However, each voucher can be used for only one attempt of an exam. You will need to purchase new vouchers for every subsequent attempt. ------------------------------ Sheela Sridharan Program ...

  • Only for the Genesys Cloud GCA exam. All GCP exams are proctored online and no resources are allowed to be used. ------------------------------ George Ganahl GCP (Genesys Cloud), ICCE Principal Technology Consultant Genesys ------------------------- ...

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  • Hi All, Thanks for the clarification. Cheers ------------------------------ Sreekand Muthukrishnan Conn3ct ------------------------------

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    RE: New In Genesys

    Hello Ashish, Thanks a lot for your support. I go through the link that you told me but, there are multiple documents and tab, so I don't know where I have to start. if you don't mind do you have any document or any PDF learning guide which you can share ...

  • Virtual training is NOT just clicking through a presentation. Our virtual training is as close to an in-person experience as you can get without the travel! Check out these quick videos from one of our instructors to get a sample! https://beyond.genesys.com/explore/training-support/preparing-for-training ...

  • Hi Giovanni, Please note that passing the GCPS8-ISP exam is no longer a requirement for partners. Therefore, this exam is no longer available on the GU exam catalog. However, the learning plan to prepare for this exam is still available under Sales ...

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