Hi Bob, Thank you for the reply. The issue is that the webinar is available for some, but not all regions. Therefore, partners and customers located in regions where the time zone does not favor them require a Beyond subscription to watch the webinar ...

An exciting enhancement to Journey Management was recently released, enabling Journey Management users to configure the date range in journey queries. Choose from preset date ranges, such as yesterday or the last 30 days, or customize a specific date ...

I've noticed the recent change in access to the agent training materials, which are now behind a paywall. I'm concerned about the impact this has on the accessibility of fundamental training. I'd appreciate it if Genesys could reconsider the implications ...

The Genesys Cloud: WFM - Business Unit and Management Unit Configuration eLearning course has been updated. Within this course update, we have added information on the new features for Activity smoothing and schedule variability, Alternative Shift ...

Hi Mohamed, Thanks for your response. ------------------------------ Jeevarathinam Subramanian ------------------------------

A new recorded Webinar called Speech and Text Analytics and Supervisor AI Features is now available on the Beyond Catalog , for any Beyond subscription holders .This webinar recording introduces you to "Speech and Text Analytics (STA)" configuration ...

A new recorded Webinar called Genesys Cloud WFM and HRIS Integration is now available on the Beyond Catalog , for any Beyond subscription holders. This webinar recording introduces how Workforce Management Supervisors and Agents can use HRIS integration ...

It's an overall score. I've had a section score around 40% before (embarrassed to admit) but still had over 80% on the exam, and passed. ------------------------------ George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc. Technical Adoption Champion ...

Hi Soraya, Unless things have changed recently, I'm afraid the answer is "no". The e-book is an online experience. Sorry. ------------------------------ Paul Simpson Views expressed are my own and do not necessarily reflect those of my employer. ...

Hi Robert, if you have an active Beyond subscription then you can access the updated Self-study or ILT material here . This current update did not affect the Workforce Management Certification. ------------------------------ Melissa Talamonti-Clark ...