Certification and Training

 View Only

Latest Discussion Posts

  • The Genesys Cloud: WEM - Time-Off Management course has been updated to include new features that are available in Genesys Cloud such as Staffing Groups, Synchronizing Time-Off Requests, and Shift Trades. Users with Administrator privileges can learn ...

  • Scheduling with Workforce Management plays a large role in ensuring your organization will have the right resources available at the right time to meet customer demands effectively. It allows for a streamlined process where automations can be set to help ...

  • If you've been waiting with bated breath to learn more about Journey Management, you can now exhale! Beyond has just released the newest course on Genesys Cloud Journey Management (GCJM). Journey Management for Contact Center Optimization introduces ...

    1 person likes this.
  • A new eLearning course called Genesys Cloud: WFM – Creating Schedules is now available in the Beyond catalog and on the Resource Management for WFM Support Roles learning path . This course helps WFM Support people understand scheduling ...

  • Good Morning, The study guides can be found here https://beyond.genesys.com/explore/certification/cloud. Click where it says study guide and it will take you directly to the guide. ------------------------------ Annie Kingston Genesys - Employees ...

    1 person likes this.
  • Hi Andrew, I've reported your issues to the Beyond Operations team beyond@genesys.com. They will be in contact and help sort you out, sorry for the inconvenience caused. ------------------------------ Annie Kingston Genesys - Employees - ...

  • It is often said that great EX is the foundation of any great CX. Did you know that a positive employee experience (EX) directly impacts your business? In a recent study, it was found that there is an 18% increase of productivity and a 10% increase in ...

    3 people like this.
  • Did you know that the Genesys Cloud: WEM - Quality Management course both in self-study and instructor led has recently been updated? The main updates to this course include t he process of creating an evaluation form, using a policy to assign ...

  • The Time-off capability of WFM allows you to set rules and automate processes to manage overtime, time-off approvals, and trades so schedule updates run smoothly and don't affect budgets or productivity. There is even an app called Genesys Tempo™ which ...

  • Great news to hear Annie! I'm sure our native Spanish speaking customers will appreciate all the work that went into this effort. That said, if anyone using the Spanish Agent Platform and finds an error or typo, please let us know so we can fix it ASAP! ...

    1 person likes this.

New to the Community?


Join today!

Helpful Links

Ideas Labs 

What are your feature requests or ideas? We'd love to hear them!

Genesys Cloud CX Ideas
Genesys Multicloud CX Ideas
PureConnect Ideas

Get Involved

Meet your community outside of the community!

GCAP - Join Genesys Customer Advocacy Program
Genesys Users Group - Learn and share product knowledge with fellow Genesys Customers