That's great to hear, Carlos! Thank you for your feedback. If you have questions or want to discuss Journey Management further, just reach out! ------------------------------ Lindsay Scarpaci Product Manager, Genesys Beyond Genesys - Employees lindsay.scarpaci@genesys.com ...

Hi Alun, Thank you for reaching out to us! This link will take you directly to your dashboard where you can find all your courses and resources - Beyond Dashboard If you have any questions or require further assistance, please don't hesitate to ...

Hi Davi, Thank you for reaching out to us! Here is the walkthrough on how to enrol: Learning Subscription: How to Enroll Browse the course catalog to find more courses and certifications included with your learning subscription. Here is ...

Beyond is excited to announce a new Webinar: Knowledge Workbench and Knowledge Portal This webinar recording introduces you to Genesys Cloud Knowledge Management's knowledge portal functionality and features. You will learn to configure the knowledge ...

Beyond is excited to announce a new Webinar: Genesys Cloud: WFM Continuous Forecasting. This webinar recording introduces you to Genesys Cloud WFM Continuous Forecasting (CF), which is part of the Genesys AI experience orchestration. It reviews ...

Beyond is excited to announce an update to the course Genesys Cloud: WFM - Activity Codes and Work Plans. Within this update, we have added a new section called 'Work Plan Assignment' that provides the steps on how to assign work plans. This ...

Hello Jeff. I have an Byond account and thanks your information help to know where to start. Thanks ! Christian ------------------------------ Christian Sedlmeier Sen. Infrastructure Analyst ------------------------------

Hi Rodrigo, Congratulations, You will receive a digital badge once you have completed your exam. Explore the Claiming Your Digital Badge guide to learn how to claim and share your digital badge. Badges are digital assets ...

Beyond is excited to announce a new course on Genesys Cloud: WEM - Supervisor Activity View. This course explains the details of the Supervisor Activity View screen. You will learn how this view helps you analyze the agent performance, schedule ...

Beyond is excited to announce a new course on Genesys Cloud: WEM – Speech and Text Analytics – Improving Transcription Accuracy . This course explains the factors that affect voice transcription accuracy in Speech and Text Analytics. You will also ...