Genesys Casual

Genesys Community Monthly Newsletter (April 2019) 

05-28-2019 10:03

Super Heroes and Dragons may be dominating most headlines, but the Genesys' Online Community has a few epic announcements of our own to spill:

  • PureCloud Community to Hit a Marvelous Milestone
  • A Royal Welcome to the New "Latitude by Genesys" Community
  • Join Genesys' CPO Peter Graf for an AI & CX Webinar
  • Spoiler Alert - Xperience19 Community *Coming Soon*
  • Rally Your Colleagues and Join Us for Education Day

PureCloud Community Hits a Membership Milestone - First to 1,000 members!

As of writing this email, the PureCloud Community sits at 999 members! Who will be lucky number 1000? 

Congratulations on the growth and constant engagement. The ladder to 1000 members is well under way for two other communities. PureEngage On-Premises' members stand tall with 934 members and PureConnectis sitting pretty with 896.

Welcome to the "Latitude by Genesys" Community

Latitude by Genesys provides the complete answer to your accounts receivables challenges: from day one delinquency through charge-off and debt sale.

Now the Latitude user group has a community for you to ask questions, meet fellow users, and stay in the know. The Latitude community is live and even if you don't use Latitude, they would love for you to join and learn about the offering!

Join Genesys' CPO Peter Graf for a Webinar

This is a customer exclusive webinar to hear about Genesys’ vision for AI-powered customer and employee journeys from our Chief Product Officer, Peter Graf.

Registrants will learn how they can:

  • Keep up with the sheer volume and abundance of digital channels, all orchestrated on a single platform.
  • Automatically use real-time engagement data from all channels to power exceptional customer and employee experiences with AI capabilities like real-time predictions, speech and text analytics, routing decisions and self-service automation.
  • Leverage your existing Genesys investment with proven cloud and hybrid options that provide the security, flexibility and scale you need.

We’ll also share how you can continue to achieve exponential results for your business with a special sneak preview of our Summer Innovations.

There are multiple times to accommodate your various regions. Register now!

Coming Soon - Xperience19 Community

We wanted to give everyone attending or interested in Xperience19 a place to connect. Coming May 10th, the Xperience19 Community will go live.

It will be a great place to discuss any travel questions you might have, discuss/share sessions that you are interested in, and bond over all things Xperience19. We look forward to connecting with you.

In case you missed it Breakout Sessions for Xperience19 were announced! The community team and I would love the chance to meet you. We will be co-hosting the breakout session "
Xperience19 will come to an end. So how do I continue to network and learn?" and it would be great if you could join us!

Education Day at Xperience19

Join your peers, Genesys clients and partners, and Genesys SMEs for an entire day dedicated to learning about industry trends, best practices, and how to maximize the ROI of your Genesys solution. Watch a quick video here.

The community team will be available during this part of the conference as well, we hope to see you there.

Old News That's Still Noteworthy

The Genesys User Group For Customers has posted their upcoming webinar sessions for the year and they are still accepting members. Check out my post for a complete schedule and you can learn more about the group and how to join on their page.

Want to leave a review about Genesys for a quick $25 gift card and some GCAP points? For each in-depth review of
 any of the Genesys products, receive a $25 Amazon gift card from Trust Radius and 7,000 GCAP points. Get started here

Have you visited Genesys' AppFoundry
 recently? They are now offering on-demand webinars that showcase available apps. Check out your preferred community's "Events" tab to find the most recent webinars and you can visit all previous webinars here, just apply the AppFoundry filter.

Did you miss a previous newsletter? You can now browse our entire collection in the Genesys Casual Community's Library.


What do you think of these updates? Any ideas or thoughts on the community? The easiest way to share your feedback is to reply to this email or message me in the community and please feel free to connect with me if you haven't already.


Matt Lawson


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