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Genesys Community Monthly Newsletter (July 2019) 

08-20-2019 13:19

Hi there!

Have you noticed the recent changes in the community? If not, here's a quick rundown.

  • Hot Topics Easily Navigate to the Content you Crave
  • Build a Bot Webinar How to Build a Bot in One Hour
  • PureConnect Q&A Show  Coming Soon to PureConnect Community
  • Bounty Board These Questions Need a Hero

Hot Topics Are Brand New

Are you a reporting junkie trying to avoid all of the handler talk? Or a grade-A systems admin looking to brush up on your quality assurance practices? We've just made your life a little easier. With the new Popular Topics field in the Helpful Links panel, you can easily sort through your favorite communities' content by topics. 

Take it for a spin! You might just learn something.

Build a Bot Webinar - August 14th

You don’t need all day to learn how to build a bot - all you need is an hour. Join us for this hands-on demo webinar where you’ll learn how to build a bot, and deploy it anywhere on your website or IVR system. 

You’ll get the details behind building bots, including: 

  • Identifying the right use case, customized to your needs
  • Designing bots to supplement agent efforts
  • How bots improve customer satisfaction

Register now, and see Genesys AI in action!

PureConnect Q&A Show -
Coming Soon

It's been a lot of fun rolling out the Q&A Show to the PureCloud community and we appreciate all of the support that we have received. I'm thrilled to announce that the show will be expanding to the PureConnect community by September. If you haven't seen an episode of the Q&A Show yet, you can visit the PureCloud community or checkout our archives to learn more. 

Whether you plan on watching the PureConnect episodes or are currently watching the PureCloud version, we would love your feedback! Are there topics that you want to hear about? Have a Genesys Expert that you would like to meet? Maybe a specific question for the show? Email us at and let us know.

Speaking of the show...

Bounty Board to the Rescue

You may have noticed a segment called "Stump the Expert" on the PureCloud Q&A Show. When a question stumps our ragtag experts, there's only one place for it: The Bounty Board. If you've got the chops to answer a question on the board, you can earn some pretty sweet GCAP points.

What do you say partner? Take a gander at the board and see if you can help our experts with some of these pesky questions that have them stumped. 


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