Certification and Training

I also would recommend what Arthur is suggesting. I read the same book while working on my electrical engineering degree and it was super helpful with stem subjects. I would also add that doing is better than reviewing, test yourself under exam conditions ...

Hi Rafael, First of all, thank you for the help that always speaks in the community, I took a GCP course about 5 years ago with you, who gave me some of the things I read, provided some examples ------------------------------ Victor Soares ...

Since Genesys does not have information about this policy, as it does not apply to other solution services, I confirm that it would be legal to open an idea with Genesys. ------------------------------ Victor Soares Gerente técnico ---------------- ...

I recommend trailhead do Learning subscription ------------------------------ Victor Soares Gerente técnico ------------------------------

I always recommend based on professional experience to start GCP, GCD and then go for specialist training. ------------------------------ Victor Soares Gerente técnico ------------------------------

You can consider the exam format as it changes very little; I took mine recently and didn't see any difference compared to two years ago. ------------------------------ Victor Soares Gerente técnico ------------------------------

Hi Ashish, I used a blended learning approach, combining practice in organization with studying the available content to prepare for the exam. ------------------------------ Victor Soares Gerente técnico ------------------------------

Hi Raja, 1. Foundations / Basics (Start here) Goal: Understand the platform before touching configuration. Genesys Cloud CX Overview Contact Center Fundamentals (ACD concepts, queues, agents) Basic navigation of the Genesys ...

@Elisson Fernandes So true! Architect will probably be my next one as I continue the learning journey 😊 The GCP certification definitely helped me gain a much deeper understanding across the broader Genesys ecosystem as well. ...

First, remember that this product has been released for less than 2 months. Second, NO other companies offer the same level of technology, ease of use, and production speed that AVA offers. Sure, you can find tools out there that do what AVA does if you ...