Certification and Training

In my preparation for taking Genesys Certification Exams, I tried using AI platforms like ChatGPT, Copilot, and Gemini. Although they are helpful in creating example testing scenarios, I found that their answers to their own sample questions were sometimes ...

Definitely! I completed the GCP a few weeks ago and am looking at the Outbound cert next. More certs was one of my goals for 2026! ------------------------------ John Butine ------------------------------

Hi Laura, We offer an AI Fundamentals learning plan that covers AI-agnostic content, so it is not just specific to Genesys. It's designed to provide a broader understanding of core AI concepts and help build strong foundational knowledge. While ...

Muito interessante essa informação, Luiz! Isso ajuda bastante quem está se preparando para as certificações, principalmente para reduzir a barreira do idioma e dar mais confiança durante a prova. EN That's a very helpful piece of information, ...

Welcome to the Genesys Education Ask the Expert series on Bring Your Own Interactions (BYOI)! In this ongoing Community post, @Cliff Bell , Principal Product Manager of Workforce Engagement Management (WEM) shares expert insights into ...

Thanks for the information ------------------------------ Shankar S ------------------------------

Need to more details about Partner Digital subscription and Learning Digital subscription ? #Training ------------------------------ Shankar S ------------------------------

Hi Camila, Practice helps a lot. That's basically how I prepared for most of my certifications. Beyond is a good foundation and covers the essential concepts, but I'd also recommend spending time practicing directly in the platform whenever possible. ...

Very helpful information. The workshops helped me so much. ------------------------------ Chantelle Fraser Senior CX Advisory Consultant ------------------------------

Hi Gina, Currently, retaking the certification means taking the regular certification again, but since you got certified a couple years ago, I'd recommend re-visiting the documention if you have the chance. In Webassessor, there's currently one Exam ...