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  • In my preparation for taking Genesys Certification Exams, I tried using AI platforms like ChatGPT, Copilot, and Gemini. Although they are helpful in creating example testing scenarios, I found that their answers to their own sample questions were sometimes ...

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    RE: GCP Certifications

    Definitely! I completed the GCP a few weeks ago and am looking at the Outbound cert next. More certs was one of my goals for 2026! ------------------------------ John Butine ------------------------------

  • Hi Laura, We offer an AI Fundamentals learning plan that covers AI-agnostic content, so it is not just specific to Genesys. It's designed to provide a broader understanding of core AI concepts and help build strong foundational knowledge. While ...

  • Muito interessante essa informação, Luiz! Isso ajuda bastante quem está se preparando para as certificações, principalmente para reduzir a barreira do idioma e dar mais confiança durante a prova. EN That's a very helpful piece of information, ...

  • Welcome to the Genesys Education Ask the Expert series on Bring Your Own Interactions (BYOI)! In this ongoing Community post, @Cliff Bell , Principal Product Manager of Workforce Engagement Management (WEM) shares expert insights into ...

  • Thanks for the information ------------------------------ Shankar S ------------------------------

  • Need to more details about Partner Digital subscription and Learning Digital subscription ? #Training ------------------------------ Shankar S ------------------------------

  • Hi Camila, Practice helps a lot. That's basically how I prepared for most of my certifications. Beyond is a good foundation and covers the essential concepts, but I'd also recommend spending time practicing directly in the platform whenever possible. ...

  • Very helpful information. The workshops helped me so much. ------------------------------ Chantelle Fraser Senior CX Advisory Consultant ------------------------------

  • Hi Gina, Currently, retaking the certification means taking the regular certification again, but since you got certified a couple years ago, I'd recommend re-visiting the documention if you have the chance. In Webassessor, there's currently one Exam ...

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