Hello Martin,
I believe what you're experiencing is likely because you need to assign the proper syntax, mentioning the variable in the guidelines doesn't automatically store the values.
When you want to generate and store a ticket number, you need to explicitly use the store instruction in your guidelines. Here's the proper syntax:
- Generate a unique seven-digit ticket number starting with '748'
- Store in {{Variable.ticket_customer}}
You can use any of these variations:
Store in {{Variable.ticket_customer}}
Store to {{Variable.ticket_customer}}
Store into {{Variable.ticket_customer}}
Store as {{Variable.ticket_customer}}
Hope this helps!
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Cameron
Online Community Manager/Moderator
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