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  • 1.  Agent's Presence automatically changing

    Posted 08-25-2020 12:40
    No replies, thread closed.
    Hello All, 
    Need some help; I've searched and read ALOT of discussions but I still can't find the answer i'm looking for. 
    I'm having an issue with Genesys automatically setting an Offline presence after an agent goes into 'Meal' for 10ish minutes. 

    Example: 

    #SystemAdministration
    #Telephony

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    Chrissy Vining
    Uplift Inc
    ------------------------------


  • 2.  RE: Agent's Presence automatically changing

    Posted 08-26-2020 02:20
    No replies, thread closed.
    During the "Meal" status, what is happening with the dekstop/laptop of the agent? Is it going into hibernation/sleep mode after 10 minutes?  I've seen this issue before where the desktop of the agent goes into sleep mode, the desktop is disconnected from the network and Genesys Cloud makes the logic conclusion that the agent is offline.

    Can you disable sleep mode on of the the agent's desktops and see if it's still occurring?

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    Dieter Wijnen
    Telenet BVBA
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  • 3.  RE: Agent's Presence automatically changing

    Posted 08-26-2020 12:11
    No replies, thread closed.
    I will see and make the adjustments! thank you very much for your reply!

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    Chrissy Vining
    Uplift Inc
    ------------------------------

    Original Message


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