It is shown in the Audit log, but does not show specific detail, so you can't really see if the division was changed. This is in development: Audit Division changes | Genesys Cloud Ideas Portal (aha.io)
"id": "352b4600-3750-4694-b10c-4c71e173xxxx",
"user": {
"id": "9ccea003-8d91-4f33-befe-4267c765xxxx",
"selfUri": "/api/v2/users/9ccea003-8d91-4f33-befe-4267c765xxxx"
},
"client": {
"id": ""
},
"serviceName": "Directory",
"level": "USER",
"eventDate": "2024-01-02T13:16:26Z",
"action": "Update",
"entity": {
"id": "9ccea003-8d91-4f33-befe-4267c765xxxx"
},
"entityType": "User",
"status": "SUCCESS",
"application": "",
"initiatingAction": {},
"transactionInitiator": false,
"propertyChanges": [],
"context": {},
"entityChanges": []
},
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 01-02-2024 05:51
From: Karl Beal
Subject: Audit Viewer
Hi
If an agent is moved from one division to another is there anyway to see an audit of when this was done? I have changed an agents division today and cannot see an audit of this within Audit Viewer.
#PlatformAdministration
------------------------------
Karl Beal
Severn Trent Water
------------------------------