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  • 1.  CESVY-I-65 Idea : Immediate Post Chat in-window pop up Survey

    Posted 07-16-2025 14:27
    No replies, thread closed.

    Please vote if you'd like to see this great feature related to Customer feedback.  https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027. Click or tap if you trust this link." data-olk-copy-source="MessageBody" target="_blank" rel="noopener">Messaging - Flow Processing After Agent Disconnect

    Has anyone found a suitable workaround?


    #Product Idea

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    Melissa Harty
    VOICE DESIGN
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  • 2.  RE: CESVY-I-65 Idea : Immediate Post Chat in-window pop up Survey

    Posted 07-17-2025 05:09
    No replies, thread closed.

    Hi Melissa,

    I am going to move this thread over to the Main Community as the experts there will be better placed to answer your question



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    Tracy
    Genesys
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  • 3.  RE: CESVY-I-65 Idea : Immediate Post Chat in-window pop up Survey
    Best Answer

    Posted 07-23-2025 15:23
    No replies, thread closed.

    I have done a lot of exploration, had many internal conversations regarding API possibilities, and have come up with nothing to be able to offer a post-chat survey within the current session. 



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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