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  • 1.  customized notification with queue or phone

    Posted 08-29-2024 09:16

    Hi

    In the desktop client, the blue notification that indicates that you have a call would be very helpful if it could be customized with some parameter such as the phone or queue. Is it possible?

    Thank you very much

    regards


    #Routing(ACD/IVR)

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    Ana Martin
    Sabio Ibérica, S.A.
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  • 2.  RE: customized notification with queue or phone
    Best Answer

    GENESYS
    Posted 08-29-2024 11:22

    Hi Ana,

    Do you mean the pop up notification?  I don't believe this can be customized at this time and I see you have created an idea in the ideas portal.  I would be interested to hear other members thoughts on this and if they would be interested in the customization aspect of the notifications



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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