Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  customized notification with queue or phone

    Posted 08-29-2024 09:16
    No replies, thread closed.

    Hi

    In the desktop client, the blue notification that indicates that you have a call would be very helpful if it could be customized with some parameter such as the phone or queue. Is it possible?

    Thank you very much

    regards


    #Routing(ACD/IVR)

    ------------------------------
    Ana Martin
    Sabio Ibérica, S.A.
    ------------------------------


  • 2.  RE: customized notification with queue or phone
    Best Answer

    Posted 08-29-2024 11:22
    No replies, thread closed.

    Hi Ana,

    Do you mean the pop up notification?  I don't believe this can be customized at this time and I see you have created an idea in the ideas portal.  I would be interested to hear other members thoughts on this and if they would be interested in the customization aspect of the notifications



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


Related Content