Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New BETA Opportunities, Register Below:

• Increase up to 5 answers for AI Scoring Questions
• WebRTC Alerting Leader - Support for multiple WebRTC clients
• Chrome OS Screen Recording IWA
• User Management/Users admin page

New Research Opportunity:

• How Are Organizations Proving the Value of AI?

Mastering Genesys Cloud Script Integration: Orchestration with Architect and Agent Copilot:

• Register Here

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies: Issue around unexpected SIP Response received when Trunk is taken Out of Service
  • Most likes: Scripts + Functions Win for CRM Ticket Orchestration

• Workforce Engagement Management:
  • Most replies and likes: Time off management without HRIS

• Developer Community:
  • Most replies: From API to CLI: Making Genesys Cloud Commands Easier to Read
  • Most likes: Conversation API - Translation Mapping help

Customer Stories

Harambee Youth Employment Accelerator gains 24,900 hours of productivity after implementing Genesys Cloud.

• Read the Customer Story here.

Thanks for reading this week's #genessentials