Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New BETA Opportunities, Register Below:

• Increase up to 5 answers for AI Scoring Questions
• WebRTC Alerting Leader - Support for multiple WebRTC clients
• Chrome OS Screen Recording IWA

New Research Opportunity:

• How Are Organizations Proving the Value of AI?

Mastering Genesys Cloud Script Integration: Orchestration with Architect and Agent Copilot:

• Register Here

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies and likes: ADFS SSO

• Workforce Engagement Management:
  • Most replies: N/A for Agent Auto-Evaluation Questions
  • Most likes: Feature News - Agent Empathy Analysis

• Developer Community:
  • Most replies and likes: Transfer Call to Script

Customer Stories

Visa aims to transform its CX with unified experience from Genesys and ServiceNow.

• Read the Customer Story here.

Thanks for reading this week's #genessentials