Welcome Community

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community! 

Major Announcements

October 27th is the force change for the new UI:

• Watch the Q&A Show about the new navigation.

Great Content

Hot Threads For the Week:

• GC - Main: Agent Alert Timeout
• Reporting & Analytics: BOT Disconnect Metrics
• WEM: New Feature Release - Team View
• Developer Community: How Can I Set an Organization's Name in Architect? 

Next Q&A Show will be on AI:

• Share your topic and question suggestions.

See how Best Buy Canada automates seamless customer engagement: 

• Best Buy Canada Customer Story

Community Events:

Trivia Tower Events announced: 

• Genesys AI Word Scramble premiers October 15th
• Trivia Tower: Horror Icons starts October 29th-31st

Quarterly Genesys Cloud Roadmap Webinar for Customers and Partners October 22nd. Register now. 

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials