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  • 1.  Genesys Cloud R2S Integration

    Posted 09-15-2023 10:38

    Hello Everyone,

    I have installed Genesys Cloud R2S Integration from App Foundry. I given app permission to users for access the R2S. But users can able to download the Recording. How to restrict download the recording from R2S?


    Shenbagamoorthy B
    Pointel Inc.,

  • 2.  RE: Genesys Cloud R2S Integration

    Posted 09-18-2023 20:26

    Does R2S also encrypt the recordings after loading them?  Is there no role/permission control?  

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

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