Hi Kranthi,
I don't believe there is currently a way to hide or disable the "Type your message" input field in Genesys Messenger when using Digital Menu or Yes/No prompts. The buttons act as suggested responses, but users can still type free text.
There was a similar discussion in the community that might be helpful as well:
https://community.genesys.com/discussion/disabling-typed-input-in-a-digital-bot
From what I understand, the only way to fully control that behaviour would be through a custom Messenger UI, otherwise the typical approach is to validate the input and reprompt if it doesn't match the expected options.
Hope this helps.
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Phaneendra
Technical Solutions Consultant
Monash University
Australia
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Original Message:
Sent: 03-03-2026 23:46
From: kranthi Muppa
Subject: Genesys Cloud Support
Are we able to hide or restrict the type your message tab when the bot is waiting for the response from the digital menu or ask yes or no block in Genesys digital bot?
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kranthi Muppa
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