Genesys Cloud - Main

Are we able to hide or restrict the type your message tab when the bot is waiting for the response from the digital menu or ask yes or no block in Genesys digital bot?

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kranthi Muppa
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Hi Kranthi,

I don't believe there is currently a way to hide or disable the "Type your message" input field in Genesys Messenger when using Digital Menu or Yes/No prompts. The buttons act as suggested responses, but users can still type free text.

There was a similar discussion in the community that might be helpful as well:
https://community.genesys.com/discussion/disabling-typed-input-in-a-digital-bot

From what I understand, the only way to fully control that behaviour would be through a custom Messenger UI, otherwise the typical approach is to validate the input and reprompt if it doesn't match the expected options.

Hope this helps.

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Phaneendra
Technical Solutions Consultant
Monash University
Australia
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Hello Kranthi, 

I have moved this over to the Genesys Cloud Main community. As this is the place to ask technical questions. 

Cheers, 

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Cameron
Online Community Manager/Moderator
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