Genesys Cloud - Main

I have a project where I am tasked with processing a call with PureCloud IVR, retrieving a Salesforce Account Number, then transferring the call to an Avaya system and passing the account number in the UUI data. I'll get the Salesforce part worked out and see the Architect "Set UUI Data" action. I see where I think I can put the account number in that Set UUI Data action expression. But how can I test this? How can I know that the UUI Data is there in the SIP Header (I think its supposed to be put in the SIP Header)? Does anything in the PureCloud APIs show you the SIP messaging? What do SIP developers use to test this kind of thing?

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Greg Beal
ConvergeOne
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Do you have access to the Avaya system's logs?  That's the best way to verify it got the UUID correctly.  We don't exposes the sip messages in any of the apis.  

A roundabout way of testing it would be to set the UUID, then transfer to the ivr number for a 2nd flow that would verify Call.UUIData is correct.  In the 2nd flow you could use this expression:
 If(IsNotSetOrEmpty(Call.UUIData), ToAudioTTS("U U I data is blank"), ToAudioTTS(Call.UUIData, Format.String.playChars))

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Melissa Bailey
Genesys - Employees
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I haven't tried it for UUI data, but I presume you could enable Protocol Capture on the PureCloud trunk that sends calls to the Avaya, then pull those logs down from the Edge involved in the call, and see the SIP messaging.

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George Ganahl
Principal Program Manager
Genesys
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